Product Manager, Field Operations

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The Product Manager, Field Operations is accountable for managing and improving Safelite's Field platforms, tailoring the product to meet the needs our Field associates including Technicians, Dispatchers and Store Managers. This role blends customer empathy, field operations fluency, and Salesforce platform expertise to improve scheduling, dispatching, mobile workflows, on‑site payment, recalibration processes, and quality outcomes. You will partner closely with Field Operations leadership, Workforce & Capacity, CX, IT, and the Salesforce platform team to prioritize the most impactful work, ensure smooth delivery, and measure business value. What you will do Product Expertise & Business Guidance: Provide deep product expertise and thought leadership to stakeholders across the business. Act as a trusted advisor to guide teams on best practices, new features, and use cases to maximize product value. Increase utilization of the Field platforms and drive improvements that enhance business efficiency and user productivity. Requirements Gathering & User Story definition: Collect and document detailed business requirements, translating them into user stories and acceptance criteria in collaboration with other product owners, business partners and technical teams. Backlog & Sprint Management: Manage and prioritize the product backlog, ensuring that product features and enhancements are developed in sync with other clouds and functional areas. Stakeholder Management: Serve as the primary point of contact for internal stakeholders in Field, IT, and business leadership. Gather and prioritize requirements while aligning them with the overall Safelite/Field strategy Release Coordination & Communication: Coordinate with other Product Owners to align release schedules across the various clouds. Oversee the deployment process for Service Cloud changes and ensure timely, effective communication to all stakeholders regarding new releases, their impacts, and any required actions. Roadmap Development & Prioritization: Collaborate with fellow Product Owners to build, maintain, and prioritize the product roadmap for the Field platform, balancing short-term and long-term goals in coordination with other cloud teams. Product Vision & Strategy: Develop and maintain a product vision and strategy for Field platform, ensuring alignment with the broader Salesforce ecosystem, product teams, and business goals. Budget Management & Spend Tracking: Manage and track the budget for Field initiatives, ensuring the effective allocation of resources. Track actual spending versus the approved budget and provide regular reports to leadership. Identify opportunities for cost savings or reallocation to maximize value. License & Permission Management: Oversee and optimize Field license allocation, coordinating with other teams to ensure the most efficient use of available licenses across the organization and ensure appropriate user permissions across Field platforms. Performs other duties as assigned Complies with all policies and standards What you will need Bachelor's Degree Information Technology, Business Administration, or related field or equivalent work experience Required 4-6 years Experience with Salesforce integrations and third-party tools, including knowledge of APIs, data migration, and system integration across Salesforce clouds Preferred 4-6 years Prior experience in release coordination Required 4-6 years Familiarity with managing or supporting licensing and permission management in Salesforce and other platforms Required 4-6 years Previous experience working with across solutions or coordinating across different product areas. (cross-cloud Salesforce experience a plus) Required Exposure to Field ops, retail industry, or related industries is a plus Preferred Excellent analytical and problem-solving abilities, with a data-driven mindset. (High proficiency) Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels (High proficiency) Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. (High proficiency) Experience with Jira (Medium proficiency) Salesforce Field Service Knowledge (Medium proficiency) Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #LI-JR2 This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection