What are the responsibilities and job description for the Retail Assistant position at Safe Harbor?
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
- Full Benefits Package Including 401(k) Plan
- Orthodontic Coverage
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Fertility Assistance
- Relocation Opportunities
- Paid Uniforms
- Boating Discounts
The Retail Assistant is responsible for delivering excellent customer service to members and guests while assisting them with finding, selecting and purchasing the right product.
Essential Duties and Responsibilities
- Assist Retail Manager with the day-to-day retail operations
- Create an atmosphere that allows guests to feel welcome, comfortable, important, and relaxed
- Provide excellent customer service while assisting customers
- Operate cash register, complete paperwork and required counts
- Receive and process stock inventory, assist with stock management
- Perform basic cleaning inside and outside the store including trash
- Process exchanges, returns, and refunds in accordance with company policies
- Maintain a clean and organized environment
- Available to work overtime when required
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training.
- Wear proper personal protective equipment as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
- Customer Service experience preferred
- Previous retail experience desired
- Prior marina experience preferred
- Ability to stand for long periods of time
- Ability to bend, stoop, lift, rotate, and reach
- Ability to lift 20 pounds
- Any skills considered standard that a Retail Assistant should possess
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
The Company
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/. #marinacareers