What are the responsibilities and job description for the Client Support Staff - Anderson position at Safe Harbor, Inc?
Reports To: Director of Shelter Operations
Job Responsibilities:
- Receives and processes crisis intake calls from victims and accepts clients into shelter.
- Facilitates new clients through intake procedures, explains procedures of household, prepares necessary documentation and photographs for client records.
- Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients of the shelter are met.
- Maintains "Daily Log" for all incidents relating to clients.
- Accurately enter data into a computer system in a timely, accurate, and efficient manner.
- Demonstrate an understanding of working with traumatized clients and trauma-based behaviors.
- Responsible for writing timely incident reports for any incident or emergency.
- Assists in maintaining a clean shelter, aids with meal preparations, and other household contributions.
- Completes inventories and various other paperwork as assigned.
- Assist in planning and executing client events; as well as other shelter projects
- Assist with coverage in various shelter locations
- Attends meetings and trainings as required
- Demonstrate empathy, communication, active listening, and de-escalation skills while maintaining healthy boundaries.
- Ability to work independently and with limited supervision while applying established policies and procedures, using compassionate accountability.
- Demonstrate effective time management skills.
- Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the community.
- Performs other or similar agency duties as assigned by House Management and Facility supervisors and/or other agency management personnel. May be asked to work at other Safe Harbor shelter locations as needed.
Safe Harbor champions equity in all public and private responses to domestic violence. We are committed to serving all survivors of domestic violence regardless of race, ethnicity, national origin, culture, gender, sexual identity, age, ability, or faith. We serve the entire community in their individually unique circumstances, and we strive to meet each person in the place from which they can begin their healing journey. Safe Harbor also cultivates an internal community that honors understanding, compassion, acceptance, and belonging. These values ground our mission to assist and advocate for victims of domestic violence and their families from all backgrounds and to fulfill our vision to influence a culture where all people feel safe and valued in their relationships.