Part time Shelter Resource Advocate

JOB DESCRIPTION

Shelter Resource Advocate

POSITION TITLE: Safe Harbor Shelter Resource Advocate

REPORTS TO: Shelter Coordinator

SCHEDULED HOURS: Monday-Friday 4:30pm – 8:30pm. Part-time hourly position including being on-call to assist in case of emergency

CLASSIFICATION: Non-Exempt

SUMMARY OF DUTIES: To provide high quality performance in the day-to-day operation of the Safe Harbor Shelter and Non-Shelter Clients

POSITION SUMMARY: The Part-Time Shelter Resource Advocate supports the daily operations of Safe Harbor by providing crisis response, client advocacy, and essential support services to residents. This role includes responding to hotline and emergency calls, assisting with shelter intakes and orientation, and helping clients access resources such as food, personal items, and community services. The advocate also contributes to maintaining a safe, clean, and well-functioning shelter environment.

QUALIFICATIONS:

• Experience in a human service field preferred
• Experience with case management, advocacy, and community resource coordination preferred
• Demonstrated ability to quickly learn, retain, and apply policies, procedures, and client service protocols
• Strong critical thinking and problem-solving skills, particularly in crisis situations
• Valid driver’s license
• Proof of vehicle insurance
• Sensitivity to issues of family violence, sexual assault, child abuse and neglect
• Sensitivity and awareness of issues related to diversity
• Ability to empower individuals in a time of need
• Community resource coordination
• Ability to work effectively and efficiently with minimal supervision
• Strong oral and written communication skills
• Experience with computers and technology
• Ability to work in complex situations and manage multiple tasks and crisis situations
• Ability to act as a member of a team
• Attention to detail, strong organizational skills

GENERAL FUNCTIONS:

o Ensure the safe and available temporary housing by coordinating smooth operation of Safe Harbor

o Assist Shelter Coordinator with tasks as needed

o Perform duties on a consistent and regular basis

DUTIES, RESPONSIBILITIES & EXPECTATIONS:

FIRST RESPONSE

o Recognize and deal with crisis situations in a calm manner.

o Respond to crisis telephone calls, law enforcement calls, crisis counseling requests, and emergency medical needs

o Make appropriate referrals to other service agencies

CLIENT SUPPORT/ADVOCACY

o Assist Shelter Coordinator to coordinate and implement day-to-day operations of shelter.

o This is to include but not limited to:

§ Ordering, purchasing and monitoring supplies including food, shelter supplies and donations

§ Keeping shelter clean and in proper working condition

o Provide case management, advocacy services, needs such as food and personal items, resources and referrals as appropriate in working with clients.

o Complete intakes and shelter orientation to victims upon entering shelter.

o Assist victims in completing temporary protection orders and attending court hearings

o Co-Facilitate Domestic Violence Support Group

o Develop and enforce policies of shelter to ensure safety, security, and confidentiality for clients.

o Make recommendations to the Shelter Coordinator regarding programs, training, budgeting for shelter needs, etc.

EDUCATION, OUTREACH AND ADVOCACY

o Network with community & state agencies as a means to remain updated on resources available to shelter clients and establishing an awareness of Safe Harbor’s mission.

o Promote positive public image of Safe Harbor and the Safe Harbor Shelter by establishing and maintaining community partnerships with agencies throughout the region.

o Assist with training of team, interns and volunteers

o Represent Safe Harbor at community functions

o Assist in the development of community services

o Attend community function relevant to domestic violence or sexual assault issues

TEAM MEMBER RESPONSIBILITES

o Perform other duties as assigned by the Shelter Coordinator and/or Executive Director.

o Articulate and adhere to all policies and procedures as set forth by Safe Harbor

o Provide any pertinent shift information to the employee covering the next shift

o Work side by side with the Shelter Coordinator and/or Executive Director for all agency needs

o Attend assigned meetings and trainings

o Work hours as scheduled

o Answer the door, phone, emails and text messages

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Ability to Relocate:

• Aberdeen, SD 57401: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17