What are the responsibilities and job description for the Helpline Second Semester Intern position at Safe Harbor, Inc?
Reports To: Intake Coordinator
Job Responsibilities
- Conduct trauma informed phone intakes and manage daily operations of the Helpline
- Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls.
- Assist in identifying barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.)
- Maintain a current guide of community resources, assist survivors with navigating referrals, and initial safety planning.
- Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork, responds to intake concerns and challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
- Responds to and perform other tasks and responsibilities as assigned by supervisor