Job Posting Title - Sr. Manager, Software Engineering

Job Description

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External Job Title: Sr. Manager, Software Engineering

Internal Job Title: Sr. Manager, Web Application Development

Location: Atlanta, GA (Sandy Springs - Hybrid)

FLSA: Exempt

Job Title: Senior Manager, Software Engineering

Role Overview

We are seeking a Senior Manager of Software Engineering to lead a team of 20 engineers across onshore and offshore locations. This role is responsible for the delivery, stability, and modernization of our internal and external Claims Systems—platforms that are critical to delivering an excellent customer experience.

The ideal candidate brings strong people leadership, deep experience with enterprise systems, and the ability to operate effectively across cloud and on‑prem environments.

Key Responsibilities

• Lead, mentor, and develop a distributed engineering organization of 20 engineers (onshore and offshore).
• Partner with business stakeholders to translate customer and operational needs into scalable technical solutions.
• Own the end‑to‑end delivery, reliability, and evolution of internal and external claims applications.
• Ensure claims platforms support a seamless, reliable, and customer‑centric experience.
• Oversee Java-based applications deployed across both cloud and on‑prem environments.
• Drive engineering best practices including CI/CD, automated testing, code quality, and system observability.
• Balance new feature delivery with technical debt reduction and platform modernization.
• Ensure systems meet performance, availability, security, and compliance requirements.
• Work closely with Product, Operations, Customer Experience, and Architecture teams to align on priorities and roadmaps.
• Coordinate with vendors and offshore partners to ensure consistent delivery and quality.
• Lead production incident response, root cause analysis, and post‑incident improvements.
• Build a strong culture of ownership, quality, collaboration, and continuous improvement.
• Provide coaching, performance management, and career development for engineering leaders and individual contributors

Qualifications

• 10 years of software engineering experience, including 4 years in engineering management roles.
• Strong experience leading large, distributed teams (onshore/offshore).
• Deep knowledge of Java and enterprise application development.
• Experience operating applications in hybrid environments (cloud and on‑prem).
• Experience with Gen AI solutions (e.g., AI‑assisted development, automation, customer experience, or claims optimization) is a significant plus.
• Proven success managing customer‑facing or transaction‑heavy systems.
• Hands on Experience and familiarity with Gen AI is a huge plus.
• Experience with claims processing systems or similar workflow‑driven platforms is strongly preferred.
• Strong communication skills with the ability to influence technical and non‑technical stakeholders.

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals with the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded products, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.