Program Manager

Job Posting Title Program Manager

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Job Title: Program Manager (Hybrid)

Internal Job Title: Program Manager

Location: US-GA-Atlanta (Sandy Springs), US-CA-Irvine

FLSA: Exempt 

Job Overview:

The Project Manager will partner with and ensure the long-term success of our customers. This role will be responsible for developing long-term relationships with your assigned customers, connecting with key business executives and stakeholders.

You role will liaise between the client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This includes implementation, rollout, and delivery of products and services and management of specific, on-going projects to ensure client requirements and growth strategies. In addition, this includes acquiring resources and coordinating the efforts of team members and client contacts in order to deliver projects according to plan.

Job Responsibilities:

• Plan, initiate, track and manage projects from inception to completion, ensuring adherence to project scope, timeline, and budget constraints.
• Constantly monitor and communicate all client related projects, changes, issues, timelines, etc.
• Foster a collaborative and inclusive project environment, promoting open communication, knowledge sharing, and continuous improvement.
• Build and maintain strong, long-lasting client relationships.
• Work with offshore teams.
• Become fully versed in Company’s programs, products, and processes.
• Operate as the lead point of contact with client and SG management on reporting, corporate projects, departmental communication, and initiatives.  Manage reporting and project activities on all project phases for multiple products, systems, and locations in the portfolio.
• Project activities include portfolio planning, communications, execution, testing, cutover, and support strategy. 
• Work collaboratively with cross functional stakeholders, IT management, IT team members, and external vendor resources to ensure on-time, on-budget delivery.
• Create, manage and track project including, but not limited to:

• Communicate and collaborate with internal and external customers as needed in regard to project deliverables including managing expectations, presenting and interfacing with sponsors.
• Make recommendations to management about reporting efficiencies, schedules, prioritization, and resource allocation with input from team members. 
• Provide ongoing project plan/status reporting, maintaining metrics and dashboard
• Other duties, as dictated by departmental priorities

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Ability to understand technical aspects of new product implementations and/or rollouts.
• BA/BS degree or equivalent
• 5 years of account or project management or other relevant experience
• Strong Project management skills. PM certificate a plus or willingness to attend classes to earn certification.
• Demonstrated ability to communicate and present effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent verbal and written communications skills; in addition to excellent interpersonal, technical, leadership, and presentation skills
• Problem solving mindset, creativity in finding alternate paths, and creating solution options is going to be critical. Excellent organizational skills, focus, and attention to detail. 
• Demonstrated ability to prioritize competing demands, make sound decisions under pressure, and manage multiple projects simultaneously.
• Solid analytical and problem-solving skills, with a proactive and solutions-oriented approach to project management.
• Proficiency in project management software and tools, such as Basecamp, Smartsheet, Monday.com, Jira or Asana 
• Proficient (high aptitude level) in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Proficient in MS Visio
• Automotive Finance and Insurance industry or Auto Dealer Relations experience a plus
• E-commerce experience is a plus
• Needs to be able to work with IT. 
• Willing to travel 10%, or slightly more.
• Must be authorized to work in the U.S

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.