Claims Supervisor - VSC - Automotive Mechanical

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

 Job Summary

To perform the job successfully, an individual must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing day-to-day technical support to Claims Adjudicators. Additionally, the Supervisor is responsible for assisting the Manager with customer escalation related to the customer experience. 

• Leadership: act as role mole for company values, providing timely feedback to help others
• Collaboration:  develops a clear mission for the team aligned with business strategy, coaches team to maintain or improve team unity.
• Customer experience: communicate effectively with customers, independently develops and /or introduces process change to improve the customer experience advocate customer needs and initiate resolution

Essential Functions:

• Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department guidelines. 
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
• Implements new procedures and amendments to existing procedures when necessary.
• Remains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides back up to adjusters at times of peak volume.
• Works directly with customers, dealers, and agents to help resolve complex claim issues.
• Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary

 The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Qualifications:  

• Bachelor's degree preferred. High School Diploma or equivalent required. 
• 5 years of experience in supervision, call center and office environment. Insurance and/or financial field preferred. 
• 3-5 years of experience within Automotive Service Industry required (Technician, Service Advisor, etc..)
• Must have strong people, interpersonal skills, and presentation capabilities
• Must have superior verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management.  
• Must have strong computer skills and the ability to understand and service policies. 
• Must be proficient in Windows and Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams)
• Must be innovative, analytical, and able to offer solutions to challenging situations. Exercises sound judgment when interacting with employees and customers. 
• Excellent team leadership experience
• Exceptional negotiation and remediation skills, with the ability to teach and instill the same skills throughout the department.
• Outstanding time management and organizational skills
• Verifiable experience/success in high volume or processing environment
• Problem solving skills with a proactive attitude at all times
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

 Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!