What are the responsibilities and job description for the IT Specialist position at SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC?
Position Summary:
The IT Specialist (ITS), reporting directly to the Information Technology Manager, helps determine hardware, software, and data needs and makes recommendations based on this information. Specialists must be able to translate technical information for consumption by non-technical professionals. They also monitor current systems-related projects and analyze their company's automation needs. They provide customer service support for desktop computers and peripheral equipment (including but not limited to printers, scanners, signature tablets, monitors, keyboards, mice, monitor stands, etc.), troubleshoot and correct desktop software and network problems reported through the Help Desk ticket system, and provide general hands-on support for all computer peripherals, their connections and interfaces and their operations.
Essential Functions:
- Diagnoses and resolves Tier 1 and 2 hardware and software technology issues, consulting with IT Manager and other IT team members for assistance as required.
- Monitors Help Desk ticket system for new requests and triage appropriately. It is the responsibility of the Specialist to evaluate the priority of new tickets and respond as necessary.
- Follows up on outstanding Help Desk system tickets and ensures timely resolution.
- Assists IT Manager as requested for larger department and organization-wide initiatives and projects.
- Creates accounts and configure hardware as part of on-boarding processes.
- Facilitates the moving and set up of technology equipment when required.
- Ensures proper recording, documentation and closure of Help Desk system tickets.
- Utilizes excellent customer service skills with all users with a focus on clear and complete communications (written and verbal) and good follow-up to resolve issues quickly.
- Maintains basic inventory level control of supplies, emphasizing cleanliness and organization of the work / storage area.
- Establishes the day to day implementation support and maintenance of existing, as well as future, computer software programs and systems. This including, but not limited to operating environments, virtual machines, mass storage devices, internet and firewall tools, network printers, switches, hubs, routers, etc.
- Attends approved trainings and workshops in order to stay informed about emerging and instantiated technologies.
- Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
- Understands and promotes the mission, vision, and values of the health center both in the work place and in the community.
- Other duties as assigned.
Skills and Abilities:
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- Familiarity with troubleshooting and investigating issues.
- Competency maintaining data center and monitoring equipment.
- Demonstrated understanding of telecommunications and networking.
- Ability to communicate technical information effectively, both orally and in writing, with excellent interpersonal skills.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to establish and maintain effective working relationships.
- Ability to organize, set priorities, and work independently.
- Be able to foresee and address potential problematic situations.
- Must be able to work well under pressure, meet multiple and sometimes competing deadlines.
- Must have a positive attitude and be able to take direction from supervisors.
Competencies:
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- Planning and Organizing
- Communication and Relationships
- Teamwork
- Initiative
- Safety
- Teamwork
- Customer Service
- Safety Data Breach Security
- Data Collection
Minimum Qualifications:
- Minimum of 2 years’ experience supporting a variety of computer hardware, software and networking equipment in a support role.
Preferred Qualifications:
- A.S. or B.S. degree is preferred
- A Certification
- Network Certification
- NextGen Experience
- Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as ability to work with other racially, culturally ethnically, and financially diverse populations.
Salary : $28 - $30