Hotel Front Office Manager - H

HOURLY RATE OF PAY RANGE:  $29 - $31

The Sacramento Marriott Rancho Cordova is seeking an experienced and dynamic Front Office Manager to lead our Guest Services team. This is an exceptional opportunity! Our 265-room property has just completed a full renovation from top to bottom. This pivotal role offers a unique chance to shape the front-of-house guest experience as we emerge from renovation and begin to rebuild a reputation for excellence within a revitalized and forward-thinking hospitality environment. This is an hourly manager position and open availability is required.

Key Responsibilities:

• Lead daily front desk operations including check-in/check-out, guest inquiries, reservations, and concierge services.
• Hire, train, schedule, and manage front desk associates, night auditors.
• Ensure a warm, welcoming, and efficient arrival and departure experience for all guests.
• Implement service standards and operational procedures that uphold Marriott brand standards.
• Resolve guest concerns and issues promptly, professionally, and effectively.
• Oversee and manage the hotel lobby experience, ensuring cleanliness, ambiance, and guest comfort.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and seamless service.
• Maintain effective communication through daily shift briefings and regular team meetings.
• Monitor and manage front office expenses, payroll, and labor forecasting.
• Manage Marriott systems and software including PMS, MARSHA, and Mobile Key.
• Maintain accurate records of guest accounts, incident reports, and shift activity.
• Handle group arrivals/departures and VIP experiences with personalized attention.
• Ensure compliance with company policies, safety standards, and cash handling procedures.
• Continuously evaluate and improve guest service delivery through feedback and performance metrics.

Qualifications & Experience:

• Minimum 3 years of Front Desk Agent experience in a hotel environment required
• Minimum 1–2 years of supervisory experience required
• Minimum 2 years of Front Office Manager experience required
• Strong knowledge of front desk systems and Marriott brand standards preferred
• Proven ability to manage and motivate a team while leading by example
• Exceptional customer service and conflict resolution skills
• Strong organizational, multitasking, and time-management abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook); Marriott systems (PMS, MARSHA, GXP) highly preferred
• Flexible availability required, including weekends, evenings, and holidays
• Excellent written and verbal communication skills
• Energetic and professional demeanor with a passion for hospitality
• Must successfully pass a background check, including a credit check and Motor Vehicle Record (MVR) screening

Benefits:

• Medical (Anthem/Kaiser)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within portfolio

Sacramento Marriott is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Rebecca E. Garcia at rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.

Salary : $29 - $31