Company: Easterns Automotive Group
Location: Sterling, VA

Easterns Automotive Group is expanding our franchise new-car operations (Hyundai, Nissan, and more) and seeking a high-energy BDC Agent to support both Sales & Service. You’ll be the friendly, professional voice that helps customers schedule test drives, set service appointments, and stay connected to their dealership experience. This role is performance-driven—every quality conversation moves the needle, and top performers earn top pay.

You’ll work primarily inside our BDC, partnering closely with Sales Managers, Service Advisors, and store leaders across locations (with a focus on Nissan & Hyundai). Tools include VinSolutions CRM (core), with Mastermind and CDK experience considered strong pluses.

Benefits

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:

• Health & Dental Insurance: Ensuring the well-being of you and your family.

• Vision Insurance: Taking care of your eye health.

• Life & Disability Insurance: Providing financial security for you and your loved ones.

• Health Savings Account: Additional flexibility for your health care needs.

• 401(k) Matching: Contributing to secure your financial future.

• Paid Time Off & Parental Leave: Because we know life happens.

• Flexible Schedule: Balancing your work and personal life.

• Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.

• Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.

Responsibilities

Sales (BDC)

• Manage inbound/outbound calls, texts, and emails to set qualified test-drive appointments.

• Use VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene.

• Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus).

• Coordinate with store leadership to ensure vehicle availability and timely customer updates.

Service (BDC)

• Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity.

• Set expectations on drop-off/waiter, estimated timelines, diagnostic fees, and transportation/loaner policies.

• Send confirmations, reminders, and no-show recapture messages; keep customers informed on status changes.

• Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in CDK.

Customer Experience & Team Support

• Deliver a professional, courteous experience in every interaction.

• Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales).

• Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion.

Qualifications

• VinSolutions CRM proficiency (required or strongly preferred).

• Mastermind and CDK experience are strong pluses.

• Prior service call/appointment coordination experience (dealership or high-volume environment) preferred.

• Excellent phone, text, and email communication skills; professional, friendly tone.

• Organized, detail-oriented, and self-motivated with strong follow-through in a fast-paced setting.

• Previous BDC, call-center, or dealership experience (sales and/or service) preferred.

• Bilingual (English/Spanish) is a plus.

Compensation

Base Salary Commission, with an earning potential of $44,000 – $88,000 per year.
High-paying opportunity for top performers—your results determine your income.
Includes paid training and continuous development from experienced leaders.

If you’re people-centric, organized, and ready to grow with a fast-paced, high-reward team, apply today and join the franchise group at Easterns Automotive Group—where performance pays and professionalism drives success.