Front Desk Specialist - Senior

At Saban we believe in the employee experience, and know you are the heart of our business! Work shouldnt consume your life, we believe in Work-Life-Balance and strive for flexibility through various company perks.

Benefits and Perks:

• Free Medical coverage options. We cover out of pocket expenses!
• Chiropractor/Acupuncture covered at 100% in-network
• HMO and PPO Dental coverage options
• Vision
• Weekend Shift Differential Pay
• 403(b) retirement plans with employer matching
• Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
• Competitive Wages & Annual Merit Increase

In addition to Front Desk Specialist (FDS) duties, the Senior Front Desk Specialist will play a key role in onboarding as well as ongoing training of new and existing FDS staff both through demonstration and on-the-floor training.  This role compliments the Front Line Supervisor by supporting patient flow through the clinic to ensure compliance with Patient Centered Medical Home (PCMH) standards.

Duties and Responsibilities:

• Serve as FDS and cover all sites as needed to meet business necessity or fill in for staff shortages and/or other unforeseen circumstances.
• Act as a liaison and patient advocate when necessary; collaborate with various departments, including PES, Medical and Pharmacy, to maintain smooth patient flow.
• Works closely with supervisor to address and resolve patient grievances.
• Support supervisor by collecting and reconciling patient co-payments made by cash or check.
• Monitor FDS workloads and patient flow and redistribute work assignments as needed.
• Various administrative duties including scheduling for pre-registration and huddles. 
• Provides feedback, mentors, and helps contribute to FDS’s professional development.
• Manage registration for all outreach events.
• Support training and onboarding of new hires and serve as mentor to FDS for training needs.
• Serves as Epic Superuser by supporting end users and educate staff on system upgrades.
• Other duties as assigned by supervisor.

Position Requirements:

• Education equivalent to High School graduation or GED.
• Minimum two years experience as Front Desk Specialist lead or floater with experience training new hires
• Fluency in written and spoken English required; Spanish is a plus
• Maintains active CEE certification
• Frequent travel between sites for coverage and special events
• Maintain high level of accuracy as well as respect and confidentiality in handling all patient information.
• Demonstrated ability to set priorities for tasks, to work effectively in spite of interruptions and under minimal supervision. 
• Must possess strong verbal and interpersonal skills and demonstrated ability to listen and communicate with others in a professional and caring manner; excellent customer service
• Demonstrated ability to relate to individuals representing a variety of backgrounds and cultures.
• Covid-19 vaccination required as a condition of employment as required by State law. Medical and religious exemptions may apply.  

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. Saban is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Saban Community Clinic will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

About Us:

The Saban Community Clinic was founded in 1967 on the principle that healthcare is a right, not a privilege. It is our mission provide affordable quality Whole Person Care to everyone regardless of income or immigration status in a caring environment. This includes medical, behavioral health and dental care.

Saban Community Clinic values the diversity of the people it hires and serves. Diversity at Saban means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability.

Our impact continues to grow. Come join our dynamic team to help build healthier communities and make a difference in our patient's lives!

Salary : $26 - $30