Domestic and Export Customer Service Coordinator

SUMMARY:

To assist the Chromaline department in all aspects relating to the processing of USA and foreign orders and to maintain the flow of foreign orders from initial receipt to departure. Receive and process all customer orders into the SAP system and provide customers with information regarding stock status, delivery date estimates and special instructions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Process domestic and foreign orders by preparing preliminary bids with freight companies and logistics companies; calculating foreign and domestic pricing; schedule shipping dates; entering orders in our EPR system; fulfilling all paperwork needed to accompany orders for world-wide shipments.

Arrange shipping by completing customs and shipping related documentation, notifying freight forwarders, and tracking shipments to destination.

Maintain relationships with all top distributors defined by the International Sales Manager and the Domestic Sales Manager to assure fulfillment of orders.

Performs correspondence and communication to foreign distributors, domestic distributors,

end customers and the SAATI America’s Customer Service Team to assure orders are delivered

and coordinated.

Assists International and Domestic Sales team with Return Authorizations, Cases,

Customer Complaints and assists with data entry on cases in designated CRM and Quality

software.

Communicate with supply chain, operations, receiving and shipping on inventory needs to fulfill

orders.

Arrange shipping by completing customs and shipping related documents, notifying freight

forwarders, scheduling containers for shipments and tracking them to the destination.

Maintains and updates filing systems, utilizes CRM software for accurate tracking of

communications with sales team and customers.

Writes international ISO procedures for administrative tasks and duties.

Authorizes the payment of freight invoices.

Updates Director while traveling.

Other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The ability to be accurate, thorough consistent is a must.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related

experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. Ability to write reports, business

correspondence, and procedure manuals. Ability to effectively present information and respond

to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and

geometry. Ability to transfer data from imperial units to metric units of measure and volumes.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exits. Ability to interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to

finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally

required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or

smell.

Specific vision abilities required by this job include close vision, color vision, depth perception,

and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical

shock.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $20