Service Engineer

Company Description

Service Engineer / Manager

We are seeking a skilled and motivated Service Engineer / Manager to join our team in Orlando, Florida, USA. The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems—and a strong ability to manage service operations from end to end

Role Description

Key Responsibilities:

• Lead and manage a team of Service Engineers and Technical Consultant.
• Respond to client enquiries in a timely and professional manner.
• Overseeing service attendances & on-board vessels at Singapore Anchorage, ports, shipyards, and overseas when required.
• Giving technical support to Customers and Service Engineers.
• Organising, planning and execution of technical education and training of the Service team by coordinating & reporting to Global Service value stream Director.
• Monitoring, recording and reporting different Service department reports to Managing Director and Global Service value stream Director.
• Responsible of planning maintaining and calibrating of measuring and process equipment necessary for professional execution of the service jobs.
• Responsible for establishing measures to prevent non-compliance within his scope of work and Service department employees.
• In charge and responsible for initiating actions related to the occurrence of non-compliance within his scope of work and Service department employees.
• Responsible for carrying out corrective and preventive actions within his scope of work and Service department employees.
• Address and resolve customer feedback, complaints, and service-related issues effectively.
• Plan & collaborate with the Technical Consultant to assess manpower requirements, spare parts, tools, and estimated service durations.
• Handle sourcing and procurement of job-related materials and equipment.
• Coordinate closely with Service Engineers for task execution and follow-up actions.
• Conduct risk assessments for each service job and ensure compliance with safety regulations onboard vessels and within the workshop.
• Develop and manage daily service job schedules in ScheduleIt cloud software.
• Maintain clear and consistent communication with clients throughout the service process.
• Oversee and update invoice summaries, purchase orders, and quotations until job completion.
• Compile and maintain service report databases, and ensure timely submission of reports to clients as per contractual obligations.
• Attend service jobs personally when necessary.

Perform other service-related coordination and administrative duties as required

Job Requirements:

• Minimum 10 years of experience in the marine industry out of which 5 years related to boiler and burners related systems (preferably servicing onboard vessels).
• Strong leadership skills with a proactive and solution-oriented mindset.
• Solid technical knowledge of marine electrical and mechanical systems.
• Willingness and flexibility to travel on short notice, including overseas assignments

Excellent communication, interpersonal, and reporting skills.