What are the responsibilities and job description for the IT Coordinator position at SA Hospitality Group?
Candidate should be a quick learner, strong/effective problem solver, detail oriented, organized and able to track multiple projects and issues, have excellent time management and project management skills, be customer-oriented and have a cool temperament. Must have exceptional interpersonal, verbal and written communication skills in English
Qualifications:
Versed in following systems and applications:
- Windows User administration
- Microsoft Office Administration
- Microsoft Active Directory
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- General trouble shooting skills - Able to design a solution to fix problems
- Understand Networking Concepts: IP Addressing / Network Protocols
- Flexible and adaptable, able to change and alter project plans as quickly as projects evolve
- Understanding of TCP/IP Networking
- Working knowledge of common office equipment, printers, faxes, projectors, televisions etc.
- Exceptional interpersonal, verbal and written communication skills
Key Responsibilities:
- Assist IT personnel with projects, on-site work, including wiring
- Work around construction
- Serve as point of contact and respond to requests for assistance in person, over the phone, via email, and through an internal ticket system
- Calmly perform troubleshooting by asking pertinent questions and performing diagnostics remotely
- Research possible solutions and present the most likely solution
- Perform the steps to resolve the problem or walk the manager through the steps
- Record problems/events and their resolution in the ticketing system
- Promptly follow-up and update users on the status of tickets and requests for information
- Help resolve desktop hardware and software issues; should be experienced in common office applications
- Support a VOIP/cloud-based phone systems
- Disassemble/Reassemble computers, monitors, and associated equipment
- Troubleshoot networking issues on wired and wireless networks
- Help support mobile devices and remote users
- Support other office technology, such as televisions, projectors, conference equipment etc.
- Day-to-day maintenance of computers, printers and other office equipment
- Maintain inventory and basic technical documentation
- Implement preventative maintenance systems and troubleshooting procedures for users
It is understood that as IT Coordinator , your performance will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties (with prior management approval).
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds; ability to stand for prolonged periods of time.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.