What are the responsibilities and job description for the Director – Media & Entertainment Client Engagement position at S3 Connections LLC?
Director – Client Engagement (IT Services)
Location: California
Our client is a long-established global technology services organization specializing in helping enterprises modernize their digital ecosystems. With more than two decades of experience and a team of over 3,000 professionals, the company supports customers worldwide across areas such as product engineering, cloud and infrastructure modernization, digital workplace services, automation, Salesforce services, and custom application development. Their culture is built on collaboration, performance, and an employee-first philosophy that encourages innovation and growth.
Role Overview
We are seeking a seasoned Director responsible for Media & Entertainment client engagement and growth across the Los Angeles region. This role is ideal for someone who excels in enterprise account development, maintains strong relationships within major studios, and has proven experience leading multimillion-dollar technology services portfolios.
Key Responsibilities
- Drive expansion across major Media & Entertainment accounts with a clear go-to-market and growth strategy.
- Act as a strategic advisor to senior leadership within client organizations, aligning technology capabilities with business objectives.
- Build and execute account plans that include new opportunities, cross-selling, and long-term partnership development.
- Manage and win complex enterprise sales pursuits, consistently achieving revenue and profitability goals.
- Lead high-value conversations that uncover client priorities, investment areas, and competitive dynamics.
- Coordinate closely with internal delivery, finance, talent, and leadership teams to ensure flawless service execution.
- Develop long-term executive sponsorship, negotiate large contracts, and oversee multi-service account portfolios.
- Represent the company’s capabilities with strong executive presence and industry knowledge.
Required Skills & Experience
- 10 years in enterprise account management or sales within an IT services or technology consulting environment.
- 5 years of client-facing experience in the Media & Entertainment industry (Netflix, Disney, Warner Bros., Fox, NBCUniversal, or similar).
- Demonstrated success driving large enterprise deals and managing strategic customers.
- Solid understanding of IT managed services, including Cloud/Infra, Service Desk, Automation, Application Services, Salesforce, and ServiceNow.
- Strong relationship-building skills and the ability to influence key decision-makers.
- Entrepreneurial mindset with comfort navigating dynamic, competitive environments.
- Experience working across distributed teams and hybrid work environments.
- Outstanding planning and organizational skills, with familiarity in advanced sales methodologies.
- Bachelor’s degree required; Master’s preferred.