InfoTech Security and Support Specialist

Job Type

Full-time

Description

Purpose of the Job:

The InfoTech Security and Support Specialist is responsible for monitoring, maintaining, and providing technical support to end users for computer hardware, software, other technology equipment, and business-related applications. This position requires daily interaction with end-users and effective communication of technical answers in a way the end user can understand.

Reports to: IT System Infrastructure Manager

Duties And Responsibilities

• Responsible for providing end user technical support over phone or in person when required for desktop hardware and software issues, application support and system access problems.
• Manage helpdesk service requests; ensuring helpdesk tickets are properly prioritized and addressed in a timely manner; follows up and communicates to all involved and tracks calls.
• Oversees the installation & configuration of hardware, operating systems, mobile devices, peripherals, and applications. Includes the imaging of laptops & desktops.
• Assist in assessing security environment and providing recommendations to help meet security requirements
• Assist with the supporting, monitoring and management of IT infrastructure including day-to-day IT operations.
• Coordinate and help manage information security and technology installations and upgrades.
• Assist with maintaining Microsoft Office 365, Azure, Active Directory, Intune, Teams, and SharePoint.
• Troubleshoots and researches issues independently then escalate issues in a timely manner as needed.
• Assist in implementing technical changes to information systems and network infrastructure.
• Assist in the preparation and response to external audits and assessments.
• Assist in implementing security compliance process improvements and technical controls.
• Under the direction of management, duties include assisting with creating and maintaining policies and procedures, conducting internal audits, and staying current with security trends, threats, and regulations.
• Review the company’s security controls to ensure they are working correctly.
• Maintains, monitors, and modifies security tools, systems, and processes according to standard and department policies and procedures, and automate wherever feasible.
• Work with various vendor’s technical support on resolving complex issues.
• Creates and maintains technical documentation; support documents and procedures for end users; and take ownership of all required documentation.
• Performs other related duties as assigned.
• Occasional evening and weekend work may be required as job duties demand.
  
  

Requirements

• Ability to independently troubleshoot and resolve technical issues with various Information systems and provide troubleshooting assistance to other InfoTech staff when required.\
• Prioritizing your workload to ensure the most critical issues are resolved first.
• Knowledge of security frameworks
• Work in a team-oriented, collaborative environment.
  
  

Competencies

Technical Capacity, Problem Solving/Analysis, Client Focus, Presentation Skills, Project Management, Collaboration Skills & Ethical Conduct.

Supervisory Responsibility: This position has no direct reports.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; and talk or hear. Position may require repetitive movements. The employee must be able to lift or move up to 25 pounds and occasionally lift and move up to 50 pounds.