What are the responsibilities and job description for the Med Spa Receptionist position at S.T. Med Spa?
Overview
S.T. Med Spa is seeking a dedicated and professional Front Desk Receptionist to join our team. This role is essential in creating a welcoming atmosphere for our clients and visitors while ensuring smooth operations at the front desk with excellent customer service skills, strong organizational abilities, and a proactive approach to assigned tasks.
Key Responsibilities:
- Greet and check in clients warmly upon arrival and check them out after appointments
- Schedule, confirm, and manage appointments using spa management software
- Answer phones, respond to inquiries, and provide accurate information about spa services and products
- Maintain a clean, organized, and professional front desk and lobby area
- Assist Registered Nurses and NPs in tidying up the examinations rooms before taking the next patient in the room
- Process payments, handle billing inquiries, and manage daily cash/credit transactions
- Coordinate with medical staff and management to ensure smooth operations
- Promote and sell skincare products, memberships, and special packages
- Assist with administrative tasks such as filing, data entry, and inventory management
- Follow HIPAA guidelines and maintain strict confidentiality with client records
- Monitor client satisfaction and report concerns or feedback to management
Preferred Qualifications:
- High school diploma or equivalent required
- Prior experience in customer service, front desk, or spa/medical office environment preferred but not required
- Excellent verbal and written communication skills
- Professional appearance and demeanor
- Proficiency in scheduling software
- Strong multitasking and time-management abilities
- Knowledge of skincare, cosmetic treatments, or wellness services is a plus but not required
- Basic computer literacy (Microsoft Office Suite, email, CRM software)
- Bilingual: Spanish preferred
Working Conditions:
- Ability to sit or stand for extended periods
- Occasional lifting or moving of retail products and front desk materials (up to 20 lbs)
- Must be able to work flexible hours including evenings, weekends, and occasional holidays
- Fast-paced and client-facing environment that requires professionalism and discretion at all times
Facility Management & Cleanliness:
- Maintain a tidy, clean, and aesthetically pleasing reception and waiting area
- Ensure that promotional displays and product shelves are well-organized and stocked
- Report facility maintenance issues or supply shortages promptly
- Adhere to infection control and safety procedures as outlined by spa protocols
Benefits:
- Employee discounts on treatments and products
- Opportunities for career growth and training
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20