Housing Program Manager

Position Title: Permanent Supportive Housing Manager

Key Responsibilities:

1. Manage Permanent Supportive Housing services and units, so that participants receive high performing services in accordance with S.T.E.P. by S.T.E.P., Inc, mission, vision, and values.

· A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.

· You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency tenant, participant, and client situations.

· All case management and program staff in Permanent Supportive Housing receive thorough job onboarding and training, so they are able to fulfill the complete scope of their job duties while understanding the broader Shelter House mission and vision.

· The various program admission processes are managed efficiently, quickly, and in line with program standards including participation in coordinated entry.

· You carry out the various program or housing appeals processes respectfully, timely, and consistent to the agency’s policies, procedures, and mission—including request for accommodations.

· Tracking and monitoring systems are accurate and up-to-date daily, including EHR records, staff/event logs, and wait lists.

2. Supervise and train a team of staff to deliver consistent and high-quality permanent supportive housing services to all participants. So That:

· Individual positions receive appropriate staff development to meet their responsibilities via on the-job training, out of office training, or other targeted techniques as needed.

· Regularly scheduled meetings are facilitated with case management and program staff to communicate about emerging and on-going department business.

· All shifts for programs are adequately covered with little to no overtime accrued outside of short-term crisis situations. If additional staff are needed to cover shifts, this is communicated to your supervisor in a quick and efficient manner.

· Staff attend and are actively engaged in required agency meetings, such as all-staff and department meetings.

3. Oversee and maintain the daily operations of the different permanent supportive housing properties. Specifically:

· Ensure all properties meet all local ordinances for safety, and respond to all property management issues quickly.

· Assures quality customer relations with tenants, outside agencies and the public resolving questions, concerns, and complaints.

· Ensures compliance with all county, state and federal rules and regulations.

· Fair housing and local laws are followed in a consistent and customary way, including leasing, rent collection, and individual unit inspections.

· Assist in obtaining and processing rental applications, handle rent collections and deposits, move-ins and outs, and annual re-certifications.

· All common areas in properties are clean, organized, and well-supplied.

· Any units owned or leased by the agency are regularly inspected to meet standards, City permit requirements and lease terms.

4. Maintain all client records, files, and reports to ensure accuracy, confidentiality, and security.

5. Work with a team of managers to ensure all emergency and housing programs are working together to achieve high level outcomes.

6. Provide on-call support as needed.

Qualifications:

Bachelor’s or Master’s degree in social work, counseling, or a related human services field preferred.

Experience working in services for homelessness, mental health, substance abuse.

Enthusiastic about Housing First approach.

Commitment to and previous experience in, developing a trauma-informed workplace that demonstrates a balance of kindness, competence, and care toward self, colleagues, and populations served.

Strong competency in Windows based computer environment and Microsoft Office Suite.

Demonstrated commitment to our mission and vision.

Progressive experience in permanent supportive housing services for populations experiencing homelessness.

Experience in federally and state funded programs addressing emergency services and housing

Attributes:

• Must be nonjudgmental, flexible, patient, a team player, and consistent.
• Willing to be creative and think outside of the box to find solutions.
• Values diversity in a community and promotes such.
• Is supportive, empathetic, and concentrates on a strength-based approach.
• Believes that people can recover.

Skills:

• Demonstrates a high level of organizational and prioritization capabilities.
• Possess good decision making and problem-solving skills, exercises good judgement.
• Ability to relate appropriately with staff, program participants, and provider organizations.
• Is able to communicate clear and consistent directions and expectations both written and verbal.
• Ability to think clearly and quickly in order to respond to risk/safety issues.

Education and Experience:

• Bachelor’s degree preferred in a field that can be related to position responsibilities and/or environment.
• Experience with successful supervision and/or management of staff and/or volunteers.
• Experience working in a fast paced, ever-changing environment and prefers such.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person

Salary : $50,000 - $60,000