Deposit Collections Specialist I

Location:

324 North 4th Street
Indiana, PA 15701

Hours:

Monday - Friday 8:00AM - 5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function : Assumes various administrative duties in support of the Bank’s deposit collection function.

Duties and Responsibilities :

• Assumes responsibility for ensuring the optimum efficiency & effectiveness of the department by assisting with the implementation of departmental goals, strategies, and operating policies and procedures.

• Initiates and manages collections procedures on overdrawn Deposit accounts (Consumer and Business) by telephone, mail and email.

• Researches and resolves problems with customer concerning collection of accounts. Answers telephone calls from customers requesting payoff; suggests possible ways of getting account back to positive basis, or setting up a monthly billing option.

• Works closely with account officers and/or managers to coordinate collection activities.

• Prepares documentation required for collection activities.

• Coordinates monthly billings and notices for consumer accounts.

• Prepares and files magistrate judgments as required.

• Turns accounts over to Collection Agency after internal collection efforts have been exhausted.

• Creates and maintains accurate and complete records for each case worked to ensure a thorough audit trail of all collection efforts.

• Process charge-off accounts based on Trakker reports.

• Report charge-off activity to ChexSystems.

• Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization.

• Performs additional duties as required.

Physical Demands:

Operates a keypad device: 87% of the day; operates electronic equipment: 87% of the day; operates office equipment: 87% of the day. Sitting is required 87% of the day. Performs daily tasks with the use of manual dexterity skills for both typing and filing on frequent basis up to 60% of the business day. Must be able to focus visually at a close distance of 18”-20” for a period of up to 40% of the business day.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

Up to one year general experience required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: