Assistant General Manager Springhill Suites

A Day in the Life of an Assistant General Manager at Springhill Suites:

Assistant General Manager is responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.

Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.

Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.

You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.

Inspect and oversee that safety and security standard service quality in all operations.

Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.

You will fill in where and when needed, in positions throughout the hotel operation.

Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld.

Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.

Oversee the day-to-day operations in the absence of the General Manager

Assist in hiring, training, and onboarding new employees.

Conduct performance reviews and provide constructive feedback on your direct reports.

Create employee schedules and ensure adequate staffing levels.

Ensure proper documentation and reporting of guest and associate incidents or accidents.

Requirements:

Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)

The skills and experience to lead a team to consistently deliver exceptional guest service.

Ability to ensure that hotel policies and brand standards are consistently followed.

Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.

Maintain a high level of professionalism, trust and responsibility.

Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

Sufficient communication and problem-solving skills both written and oral.

The ability to develop the leadership qualities of all staff.

The ability to maintain positive relationships with the management company, property owners, vendors and clients.

Ability to work under pressure and handle multiple tasks.

Must excel in high-pressure, fast-paced environments.

Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.