796336 - PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

We're seeking 796336 - PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) for PennDOT in Dauphin County, US. This 100% onsite/phone-based Tier 1 role focuses exclusively on password resets, application support, Remedy ticketing, and customer service (NO Tier 2 work) from March 30 to June 30, 2026.

Position Details

Client: PennDOT (Pennsylvania Department of Transportation)

Location: Dauphin County, US (100% Onsite)

Start Date: March 30, 2026

End Date: June 30, 2026

Schedule: Full-time phone support (all day on phones)

Deadline: February 27, 2026 (submit ASAP)

Application: Email hrteam@thethinkbeyond.com OR apply online via company website

Must Haves

• 1 years IT Service Desk/Call Center experience required.
• Experience with call tracking/ticketing software (Remedy preferred).
• Strong customer service/people skills; excellent phone communication.
• Basic Active Directory administration (User/Security Groups, password resets via RACF/AD).
• Strong knowledge of Windows 7 and Office 365 troubleshooting (permissions, calendar sharing, delegation).
• Self-motivated with attention to detail, organizational skills, teamwork.
  
  

Key Responsibilities

• Provide technical support via phone for hardware/software/systems issues.
• Investigate/resolve computer problems; talk users through diagnostic procedures.
• Create/escalate Remedy trouble tickets to Tier 2/3rd party providers.
• Reset/restore mainframe/LAN/User IDs/passwords via RACF/Active Directory.
• Diagnose/coordinate repairs via Service Providers; research reference materials.
• Follow quality standards; display strong customer service in team environment.
• Complete assigned tasks with excellent written/spoken communication.
  
  

Required Skills (Full List)

• Call tracking/ticketing software experience.
• Resourceful using supplied documentation; support users with limited IT knowledge.
• Above-average communication/telephone manner.
• Excellent organizational skills.
• Basic AD User & Security Group administration.
• Strong MS operating systems (Windows 7 emphasis) Office 365 network troubleshooting.
• Self-motivated achiever focused on excellent customer service.
  
  

How to Apply

Submit to hrteam@thethinkbeyond.com by Feb 27, 2026:

• Updated Resume in Word format (Mandatory)
• Expected hourly rate (Mandatory)
  
  

Note: No mandatory documents = cannot proceed. Forward to qualified candidates if not a fit.

Additional Information

ACTIVE: target Tier 1 Help Desk with 1 years phone support, Remedy/AD/Office 365, outstanding customer service skills. 100% onsite/phone-based (no remote/Tier 2). 3-month contract.