PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

Location: Harrisburg, PA

Salary: $15.00 USD Hourly - $18.00 USD Hourly

Description: Our client is currently seeking a PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)

Help Desk Analyst - Harrisburg, PA

Role Overview

We are seeking a Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. The ideal candidate will be self-motivated, detail-oriented, and passionate about delivering excellent customer service.

Required Qualifications

• IT Service Desk experience: 1 year in IT Service Desk or Call Center
• Ticketing software: 1 year of call tracking/ticketing system use
• Attention to detail: Ability to follow documentation and troubleshoot resourcefully
• User support: Skilled at assisting non-technical users with hardware/software issues
• Communication skills: Above-average telephone manner and clear communication
• Active Directory: Basic user and security group administration
• Windows & Office 365: Strong knowledge of Windows 7 and Office 365
• Office 365 troubleshooting: Experience with permissions, calendar sharing, and delegation
• Organizational skills: Ability to manage multiple tasks effectively
  
  

Education

• 2-year Associate's degree or equivalent technical study
  
  

Work Schedule

• Standard weekday schedule
• Quarterly Saturday shift: 8 AM - 12 PM (with 2 weeks' notice)
  
  

Interview Process

• Hour-long in-person interview required
  
  

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