GWP - Slot Supervisor Seasonal (2610)

SUMMARY

The Slot Supervisor is responsible for ensuring exceptional customer service, supervising gaming operations and supervising personnel on the casino floor.  This employee must be able to work on machines as problems occur and observe gaming activity as it takes place on the casino floor. The Slot Supervisor will be responsible for processing jackpots and filling out proper paperwork needed to complete the jackpot.  The Slot Supervisor is required to know and understand all casino policies and procedures which pertain to their position.  The Slot Supervisor is also responsible for training all new employees on the casino floor holding positions as a Slot Attendant and Dual Slot Supervisor/Slot Attendant.  This position requires a high level of customer service and understanding of procedures to ensure a smooth-running operation.   Responsible for the overall performance of the casino floor, including staffing, slot machine play, guest service, knowing all casino promotional events as appropriate and ensure adherence to all established regulatory controls.  This includes Tribal Gaming Internal Control Standards.  This employee must always be responsible in protecting the assets of S&K Gaming, LLC and keep the Slot Manager apprised of activities occurring while on shift.  The Slot Supervisor must handle any customer and/or employee disputes, this may include other difficulties encountered on shift where a decision is needed.

DUTIES & RESPONSIBILITIES

• Ensure customer satisfaction through prompt, efficient and friendly service.
• Ensure that proper procedures are always followed, internal controls, personnel policies, and department operational standards and controls.
• Maintain floor surveillance over the entire gaming area to detect irregularities on the part of guests or assigned personnel.
• Verify large jackpots, ensuring all necessary paperwork is complete and correct, and that the proper transfer of monies occurs.
• Review and monitor staff variance and procedural violations, addressing concerns expeditiously and appropriately, to ensure integrity through accountability.
• Resolve guest complaints/disputes efficiently and professionally.
• Participate and attend designed meetings, training, activities, etc.as directed.
• This position is considered a working supervisor with ability and practical experience to perform every detail and function under his/her direction relative to gaming.
• Maintains knowledge of Gaming regulations in accordance with Tribal Gaming Commission internal controls.
• Offer in house training for Slot Attendants, Slot Supervisors and Dual Slot Supervisors/Slot Attendants.
• Provides leadership direction to individuals directly reporting to this position.
• Ensures all employees within areas of responsibility receive fair and equitable treatment about their respective terms and conditions of employment.
• May be asked to relieve bartenders & player’s club attendants for breaks and lunch.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Dual Slot Supervisor/Slot Attendant
• Slot Attendants

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required.
• Must have one (1) year of casino experience and/or supervisory experience.

• Previous gaming industry experience required.
• The ability to read English and understand both written and verbal instructions required.
• Previous experience with extensive cash handling, computer skills, and employee supervision required.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Must have experience in multi-tasking in a stressful environment.
• Ability to follow instructions and to perform multiple tasks with little or no supervision.
• Must have good writing, communication, and computer skills.
• Ability to learn new gaming operations procedures quickly to ensure surveillance security.
• Must be highly responsible and consciences.
• Always maintain customer confidentiality.
• Train Slot employees on surveillance issues and develop an effective department.
• Must be punctual and dependable in all requirements of the job.
• Must maintain a neat and professional appearance.
• Have ability to effectively work alone and/or with other employees in a team environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, feel, climb, or balance, and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to lift a maximum of 40 lbs. and push, pull, or drag up to 50 lbs.
• Ability to work flexible hours/shifts including evenings, graveyard, weekends, and holidays required.

CERTIFICATES, LICENSES & REGULATIONS

• Required to complete Title 31 Bank Secrecy Act annually.
• SafeServ certification required.
• Must complete Supervisory training within one (1) month of hire.
• Required to watch Customer Service video annually.
• Cash handling training required.
• POS training required.
• Must complete gaming application and fingerprint process.
• This individual must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
• It is always the responsibility of the employee to always have all documents current and valid.

Salary : $25 - $37