What are the responsibilities and job description for the 400 Horses - Dining Attendant (3091) position at S&K GAMING LLC?
DUTIES & RESPONSIBILITIES
- Greets guests as they enter the restaurant.
- Responsible for prompt, efficient and courteous service of food and beverages to guests
- Performs all necessary tasks to service guests, i.e., taking and filling all food and drink orders and assisting in maintaining the guest dining area in a clean and neat manner.
- Serves guests and creates a warm and welcoming atmosphere.
- Answers questions about food and drinks including their ingredients, preparation, and accompanying items.
- Greets newly seated guests in a friendly manner within thirty (30) seconds of being seated.
- Takes drink order at guest greeting, delivers beverages.
- Upsell appetizers, entrees, beverages, and desserts to guests.
- Takes entire order and repeats order back to guests for clarification.
- Suggests and serves wine, draft or bottled beer and food to guests.
- Enters orders on POS (Point of Sale) system quickly and in proper sequence.
- Monitors guests’ needs on a continual basis ensuring all requests will be promptly fulfilled.
- Attending to guests’ needs when delivering food and/or drinks, checks back with guest to ensure guest satisfaction.
- Prepares drinks (as required) and verifies guest’s age.
- Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
- Total’s bill and presents check upon removal of last plate or upon request.
- Accepts payment and provides change or credit card receipt within 1-3 minutes of guests’ payment.
- Follows appropriate accounting procedures for closing checks.
- Gives a warm and pleasant farewell to guests and invites them to return.
- Keeps station clean, sets up and takes down station appropriately.
- Maintains cleanliness and sanitation of the front-of-the-house including all tables, chairs, floors, and windows.
- Assists other restaurant personnel with side work, cleaning up during opening/closing duties.
- Communicates continually during shift with other Dining Attendants and kitchen staff to ensure smooth operations.
- Keeps Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action.
- Performs all duties and responsibilities and responsibilities in a timely and effective manner in accordance with established policies.
- Follows Safe Serv procedures for preventing and handling intoxicated guests.
- Attends staff meetings.
- Courteous while addressing and resolving customer concerns and complaints.
- Secure all monies at the end of each shift.
- Maintain a teamwork attitude.
EDUCATION and/or EXPERIENCE
- High School diploma or equivalent required.
- Prior restaurant service experience helpful but not necessary
Salary : $15 - $22