What are the responsibilities and job description for the Service Writer position at S&H Farm Supply, Inc.?
We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
Responsibilities:
- Communicate with customers to understand their service needs
- Schedule service appointments and ensure timely completion of work
- Create work orders for technicians and ensure accuracy of information
- Communicate with technicians to ensure that they have all necessary information to complete the job
- Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
- Provide estimates for service work and communicate with customers regarding pricing and timeframes
- Communicate with customers throughout the service process, keeping them informed of any changes or updates
- Provide exceptional customer service, ensuring that all customers are satisfied with their experience
- Handle customer complaints and issues in a professional and timely manner
- Follow up with customers to ensure that they are satisfied with the service they received
- Maintain accurate records of service work and customer interactions
- Collaborate with technicians and other team members to ensure efficient service operations
- Stay up-to-date on industry trends and new technologies
- Prior experience in a service writer or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and other computer applications
- Valid driver's license
- Company pays 100% of employee only health insurance
- 7 paid holidays
- 401K retirement plan with a company match up to 3%
- Company paid $15,000 life insurance policy
- Yearend bonus
- Weekly direct deposit pay
- No waiting period for paid time off
- Vision
- Dental
- Voluntary life insurance
- Short term disability
- Incentive program
Salary : $15,000