What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Napleton Autowerks?
Napleton Autowerks has an opening for an Automotive Service Advisor/Writer
We are a dealership that provides a good work environment, focused on your success. We are seeking a friendly, organized, qualified professional to lead a team of solid technicians.
Automotive Service Advisor/Writer Qualifications:
- Strong work ethic and attendance
- Ability to work efficiently and effectively, with a sense of urgency.
- Ability to make every customer feel as they are the most important customer of the day
- Strong communication skills
- Attention to detail
- Sales or service advising experience
Automotive Service Advisor Responsibilities:
- Provide quality customer service, consistently achieving excellent CSI scores.
- Serve as communicator between customer and technician. Ensure complete understanding in regards to the services rendered.
- Continue to keep customer informed with necessary information based on service.
- Accurately verify warranty and service contracts.
- Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
- Advise customers on additional needed services, explain all benefits
- Effectively work with technicians who perform all automotive mechanical services
Automotive Service Advisor/Writer Preferred Skills and Experience:
- Previous Automotive Service Advisor experience
- Automotive service Advisor benefits
We offer a competitive pay plan with monthly and weekly bonuses
Health Insurance
Dental Insurance
Vision Insurance
Job Type: Full-time
Experience:
- service advisor: 1 year (Preferred)
Job Types: Full-time, Commission