What are the responsibilities and job description for the Business Development Center (BDC) position at S&H Auto Group?
Job description:
Pay is based on experience. Willing to pay more for an experienced candidate.
Our dealership is continuing to grow, and our opportunity count continues to grow.
The BDC Representative is responsible for managing inbound and outbound communications with potential and existing customers to generate sales opportunities and enhance customer satisfaction. This role involves handling customer inquiries, scheduling appointments, and maintaining a high level of customer service to support the dealership's sales and service departments.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and online chat.
- Schedule appointments for sales and service departments.
- Follow up with customers to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with sales and service teams to ensure seamless customer experiences.
- Assist in developing and implementing marketing campaigns to generate leads.
- Provide product information and answer customer questions about vehicles and services.
- Achieve monthly performance targets for lead conversion and customer satisfaction.
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service, sales, or a related field is preferred but we are willing to train the right person
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A positive attitude and a commitment to providing exceptional customer service.
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Job Type: Full-time
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday, some Saturdays may be included, 2 days off a week
Work Location: In person
Pay: $15.00 - $23.00 per hour
Benefits:
- Paid time off
- Paid training
Work Location: In person
Salary : $15 - $23