What are the responsibilities and job description for the Customer Support Agent position at RYSE Up Sports Nutrition LLC?
Salary Range: Based on experience
Job Summary: As RYSE’s Customer Support Agent, you will have the opportunity to support RYSE’s operations by expertly navigating customer inquiries and concerns, proposing resolutions, and ensuring customer needs are met efficiently and effectively.
Responsibilities:
- Respond to customer inquiries, requests, and complaints via various communication channels (emails, Live Chats, etc.) and in a timely manner
- Resolve customer issues by providing accurate guidance and instructions on solutions for optimal customer satisfaction
- Possess and maintain an in-depth understanding of the company’s products, services, and value proposition
- Document detailed and true records of customer interactions in the customer support database or CRM system
- Stay abreast of standard operating procedures for navigating customer inquiries
- Collaborate with cross-functional teams to understand each customer’s account and enhance service delivery
- Relay any feedback (positive or negative) to internal teams and Leadership to continuously improve the customer experience
Education and Requirements:
- Experience interfacing with customers via Live Chat
- Experience using ticketing systems such as Gorgias
- Experience using Microsoft applications (Word, Excel, Outlook, etc.)
Standout Qualifications:
- Bachelor’s degree in Business Administration or a related field
- Personal passion for health and wellness
What we offer:
Zero premium health insurance benefits for employee
Paid time off
401k with company matching
On-site gym
*Management reserves the right to add, remove, or change the statements included in this job description at any time to reflect the evolving nature of the company, role, and scope.
EEO Statement:
RYSE Up Sports Nutrition, LLC is an equal opportunity employer and is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, or veteran status. RYSE Up Sports Nutrition, LLC complies with applicable state and local laws governing nondiscrimination in employment.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Prosper, TX 75078: Relocate before starting work (Required)
Work Location: In person
