Customer Support Agent

If you’re the type of person who loves helping others, staying busy, and being the voice people rely on when they need answers, this Customer Support Agent role in Dallas might be a great fit. We’re looking for someone who communicates well, enjoys problem-solving, and can keep things running smoothly even when the day gets a little hectic.

As a Customer Support Agent, you’ll be the first point of contact for customers who reach out with questions, concerns, or issues. Whether you’re guiding someone through a simple fix, helping them understand a service, or coordinating with another department for support, you’ll play an important part in making the customer experience feel effortless.

This role is ideal for early-career professionals looking to build strong communication, troubleshooting, and customer service skills in a supportive environment.

What You’ll Do as a Customer Support Agent

• Answer incoming calls, emails, or chats and provide clear, friendly assistance
• Help customers troubleshoot issues or understand products and services
• Keep notes and documentation organized so nothing gets missed
• Work with internal teams (operations, tech support, scheduling, etc.) to resolve customer needs
• Follow up with customers to make sure their issue is fully resolved
• Stay informed about updates, policies, and features to give the most accurate information
• Keep an eye out for recurring problems and share feedback to help improve the process
• Step in with a positive attitude when plans shift or unexpected issues arise

What Makes Someone Successful in This Role

You’ll thrive as a Customer Support Agent if you:

• Have some experience in customer service, retail, call centers, or hospitality (1–3 years is great but not required)
• Communicate clearly, confidently, and professionally
• Stay calm under pressure and can switch between tasks easily
• Enjoy problem-solving and figuring out what someone really needs
• Are comfortable using technology, including email, CRM tools, or support software
• Have a friendly, patient attitude and enjoy talking to people
• Are reliable, organized, and willing to learn new skills

This Customer Support Agent position is perfect for someone who wants to grow, stay engaged, and make a real impact on how customers experience the company.

If that sounds like you, we’d love to hear from you. Click “Apply Now” on really and send your resume — or a short note about why you’d be a great addition to the team.

Job Types: Full-time, Part-time, Permanent

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $21 - $25