What are the responsibilities and job description for the Service Advisor position at Rydell Chevrolet GMC Cadillac?
Rydell Auto Center is seeking a Service Advisor to join our growing team!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Schedule/Pay
- Schedule will be 9am-6pm Monday-Friday and Saturdays based on department rotation.
- Pay range of $22-$25 based on experience
Benefits
- Above average health, vision, and dental insurance with family and child coverage
- Short- and long-term disability insurance and life insurance at group rates
- After 1 year, a 401(k) with company matching dollars up to 4%
- Paid time off
- We also offer great “in-house” benefits including discounted services, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Distribute work between technicians efficiently
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
Salary : $22 - $25