Front Office Coordinator – Pediatric Dental Office

Ryan Ranch Pediatric DentistryMonterey, CA

About Us

Ryan Ranch Pediatric Dentistry is a brand-new pediatric dental practice opening in Monterey, led by Dr. Jackie. Our mission is to create a fun, welcoming environment where children receive exceptional dental care and families feel genuinely cared for. We are looking for a friendly, organized and dependable Front Office Coordinator to help us build an outstanding patient experience from the very first phone call.

If you enjoy working with children and families, have excellent customer service skills, and want to be part of building a new practice from the ground up, we'd love to meet you.

Position Details

• Approximately 32-40 hours per week.
• Non-exempt, at-will position.
• Reports directly to the Owner Dentist or designated supervisor.

What You'll Do

• Welcome patients and families with a warm, professional attitude.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule and confirm appointments.
• Verify insurance benefits and maintain patient insurance information.
• Submit and track insurance claims and assist with insurance correspondence.
• Present treatment plans and discuss financial arrangements with parents and patients.
• Collect payments and balance daily credit card transactions.
• Maintain accurate patient records and electronic files.
• Learn and effectively use practice management software and office technology.
• Follow office scripts and communication protocols.
• Assist with general administrative and clerical duties.
• Help maintain an organized, efficient, and positive front office environment.
• Work collaboratively with the clinical team to provide an exceptional patient experience.
• Perform additional duties as assigned.

What We're Looking For

• Minimum one year of front office experience (dental experience preferred but not required).
• High school diploma or equivalent.
• Typing speed of at least 40 words per minute.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Detail-oriented and dependable.
• Positive attitude with a willingness to learn and accept feedback.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.

Requirements

• Maintain the highest level of patient confidentiality in accordance with HIPAA.
• Follow OSHA safety guidelines and office policies.
• Comfortable working in a dental environment, including occasional exposure to blood and other clinical conditions.
• Flexible and adaptable as responsibilities evolve with our growing practice.
• Maintain excellent attendance and punctuality.

Physical Requirements

• Sitting approximately 80% of the workday.
• Standing and walking approximately 20% of the workday.
• Ability to lift and carry up to 35 pounds.
• Frequent interaction with patients, parents, and team members.
• Ability to communicate clearly both in person and by telephone.
• Ability to work comfortably with computers, office equipment, and electronic practice management systems.

Why You'll Love Working Here

At Ryan Ranch Pediatric Dentistry, you'll have the unique opportunity to join a practice from the very beginning. We are committed to creating a positive workplace where every team member is respected, supported, and encouraged to grow professionally. Our goal is to provide outstanding care while making every child feel comfortable and every family feel welcome.

If you're passionate about helping others and want to make a meaningful impact in a growing pediatric dental practice, we'd love to hear from you.

Ryan Ranch Pediatric Dentistry is an Equal Opportunity Employer.

Pay: $25.00 - $28.00 per hour

Work Location: In person

Salary : $25 - $28