What are the responsibilities and job description for the Coordinator position at Ryan Fireprotection, Inc.?
Coordinator
Overview:
The Coordinator’s main responsibility is communicating with customers, division managers, and field personnel for scheduling of inspection and service projects.
The Coordinator’s main responsibility is communicating with customers, division managers, and field personnel for scheduling of inspection and service projects.
This position will work in the New Berlin, WI office full-time (not remote or hybrid). If you're able, there would be a 3-5 day training out of our Noblesville, IN (travel expenses covered by the Company).
Key Responsibilities
- Scheduling technicians - (70% time)
- Coordinates with Department Head/Project Managers and electronically schedules technicians utilizing Service Trade Software
- Includes loading all associated proposals, MR’s and drawings into system
- Manage technician daily and weekly schedule
- Coordinates inspections with customers
- Coordinates deficiency repairs and new installation projects with Inside Sales team
- Coordinates service and emergency calls with division manager
- Ensure inspections are being completed per the service agreement
Work Order/Customer Set-up
- Utilizing Viewpoint software to set up customers/work orders Issue work orders for all required projects; review contract for yearly inspection price escalations
Reviews & Insures Weekly Time
- Collect T&M tickets from field staff and turnover to division Manager
Other Duties
- Review and process weekly field time and expenses for payroll; Manage and review labor time and expenses for service techs
- Direct customer phone calls in a friendly and efficient manner
Important Skills
Strong communicator, attention to detail, self-starter, ability to stay organized while completing multiple tasks, proficiency in various software programs, team work and ability to contribute to a positive work environment daily