What are the responsibilities and job description for the Sales Solution Engineer position at Ryan Consulting Group?
No third parties or C2C
Solution Engineer
On-site · Charlotte, NC
The Role
We're hiring a Solution Engineer to be the technical bridge between our enterprise
customers and our product. You'll own the technical relationship from first integration through
long-term expansion — the person customers call when they need an answer, and the person our
product team listens to when something needs to change.
This role partners closely with Solutions Engineering, Sales, Product, and Engineering.
What You'll Do
• Own the technical onboarding and integration of new enterprise customers onto
the company's APIs and SDKs.
• Serve as the primary technical point of contact for a portfolio of customers — debugging
integration issues, advising on architecture, and unblocking production rollouts.
• Translate customer pain into product requirements. Work directly with PM and Engineering
to advocate for fixes, features, and improvements that move the needle.
• Drive issues to resolution end-to-end, coordinating across Engineering, Solutions
Engineering, and Sales when escalations require it.
• Build the institutional knowledge — runbooks, integration guides, internal docs — that lets
the team scale.
What You Bring
• 6 years total experience in customer-facing technical roles such as customer engineering,
technical account management, or solutions engineering — including at least 3 years in a
hands-on software engineering role.
• Strong API fluency. You're comfortable reading OpenAPI specs, debugging with Postman
or curl, and reasoning about REST, auth, and webhooks.
• At least one modern language in your toolkit (Python, JavaScript/Node, Java, or Go) —
enough to read customer code, write a working integration, and build sample applications.
• Excellent written and verbal communication. You can explain a JWT flow to a backend
engineer and an SLA to a procurement lead in the same afternoon.
• Proven track record supporting enterprise B2B customers and navigating multi-stakeholder
accounts.
Tools You'll Use Daily
• Slack — internal collaboration and customer Slack Connect channels
• ClickUp — issue tracking, customer ticket management, and cross-team workflows
• HubSpot — customer relationship management
Prior experience with these tools is a plus but not required — we'll get you up to speed quickly.
Nice to Have
• Background in logistics, supply chain, fleet management, mapping, or location technology.
• Experience with cloud platforms (GCP, AWS, or Azure).
• Mobile development exposure (iOS or Android SDK integration).
• Prior experience writing technical documentation, integration guides, or developer-facing
blog content.
• Bachelor's in Computer Science, Engineering, or a related field — or equivalent practical
experience.
Location
This is a full-time, on-site role based at our Charlotte, NC office. You'll work alongside our growing
North American team and collaborate closely with engineering counterparts in Hyderabad,
Bengaluru, and Singapore.
Why This Role
You'll work on infrastructure that matters — every API call you help debug is a real driver, a real
delivery, a real route. Our customers include category-defining names in last-mile delivery,
on-demand transportation, and field services. The technical surface is genuinely interesting (route
optimization, mapping, real-time dispatch) and the customers are sophisticated enough to push us
hard.
If you've ever wanted to be the person who actually closes the loop between customer feedback
and shipped product, this is that seat.
Charlotte, NC · Hyderabad · Bengaluru · Singapore
Salary : $75,000 - $120,000