Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will provide exceptional support to customers while identifying opportunities to enhance service solutions and strengthen customer relationships. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Responsibilities:

• Develop and maintain positive customer relationships throughout North America
• Manage multiple customer requests and projects simultaneously with a high sense of urgency
• Respond to customer inquiries regarding company services, shipments, pricing, and account information
• Support existing customer accounts by providing timely service and resolving issues effectively
• Use traditional and electronic communication tools to communicate with former, current, and prospective customers
• Prepare quotes and service proposals for company services; collaborate with the team on pricing decisions, supplier selection, and timing
• Coordinate with internal teams and carriers to ensure customer expectations are met and service commitments are fulfilled
• Resolve customer concerns through effective communication, problem-solving, and negotiation skills
• Accurately maintain and update customer information in the company's operating systems
• Identify opportunities to improve customer satisfaction and support account growth

Requirements:

• Bachelor's degree or equivalent related work or military experience
• Proficiency in Microsoft Office

Preferred:

• An interest in building a career with a growth-oriented company
• Proven ability to resolve customer concerns with a high sense of urgency
• Experience in customer service, account management, or a deadline-driven environment
• Ability to build customer relationships quickly and maintain long-term business partnerships
• Excellent verbal and written communication skills; ability to work as part of a team
• Business-minded work style with the ability to multitask in a fast-paced environment