Financial Counselor, Call Center

Job Title: Financial Counselor

Location: System Business Office

Department Name: Patient Financial Services

Req #: 0000273618

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

The Financial Counselor ensures that coverage is financially cleared for all emergency inpatient and observation services by the review of insurance eligibility and benefits. The counselor is also responsible for creating estimates, and screening the patient for eligibility programs and upfront cash collection as needed. This position is in a call center environment.

As a Financial Counselor in our call center, a typical day might include: 

• Identifies the appropriate payment source, which may include patient payment and/or referrals for enrollment in government programs including Medicaid and Charity Care.
• Verifies patients insurance eligibility and benefits to facilitate timely care.
• Works collaboratively with social workers and case managements to securing funding sources for necessary discharge planning.
• Screens patients for programs and submits applications timely for review/approval.
• Assess patients financial situations and insurance coverage.
• Assists patients in understanding their financial responsibilities and out-of-pocket costs.
• Assists patients in understanding their healthcare options and navigating the complexities of the healthcare system.
• Acts as a patient advocate, ensuring that their needs and preferences are met.
• Address and resolve concerns related to billing, service access and healthcare quality.
• Educate patients about their rights and available resources.
• Ensure timely account updates to approved funding sources including charity care, Medicaid and or identified commercial coverage.
• Creates estimates and collects point of service cash when appropriate.
• If applicable, providing timely and appropriate screening for various state medical assistance programs.
• Take actions that will support maximization of collection of balances due or account resolution from all sources.
• Meets Quality and Productivity expectations.
• Timely identify, research, and resolve any issues that may cause delays in payment or account resolution.
• Identify and recommend opportunities to improve collections and follow-up activities.
• Facilitate account resolution.
• Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers.

This role might be for you if: 

• You can accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Have excellent customer service and computer skills.
• Are comfortable working in a high-volume call environment with experience meeting goals and metrics.
• Can work collaboratively across teams, with peers, and revenue cycle departments.

To be considered for this opportunity, you must currently meet the following:  

• High School Diploma or GED equivalent required
• Call center environment experience preferred
• Knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations
• Knowledge of medical terminology and insurance verification preferred
• Knowledge of insurance, insurance verification and TOS collections
• Prior experience in hospital admissions preferred
• Bilingual preferred

Why You’ll Love Working Here: 
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include: 

• Generous Paid Time Off (Vacation, Holidays, Sick Time) 

• Medical, Dental & Vision Insurance 

• Prescription Drug Coverage 

• Retirement Plans 

• Paid Parental Leave 

• Tuition Reimbursement 

• Student Loan Planning Support 

• Life and Disability Insurance 

• Wellness Programs and Flexible Spending Accounts 

• Voluntary Benefits (like Pet Insurance) 

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon) 

• Community involvement and volunteer opportunities …and more! 

Why RWJBarnabas Health: 
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.