Communications Operator Lead

Job Title: Communications Operator Lead

Location: Monmouth Medical Center

Department Name: IT&S Telecommunications

Req #: 0000247079

Status: Hourly

Shift: Day

Pay Range: $17.82 - $20.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Description:

Provides leadership to other telephone operators in the day to day operations of the department,

Evaluates and assigns schedules and makes changes as needed,

Completes weekly payroll for the Telephone Operators ,

Is responsible for reporting identified safety issues such as hazardous environments (i,e,damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.

Exercises supervisory authority and independent judgment in directing employee labor,

Makes recommendations regarding the ongoing performance evaluation of supervised staff and resulting actions (i,e,reward, discipline, discharge, etc,).

Basic Qualifications: 

High School diploma,

One to three years telephone switchboard experience required with some supervisory experience preferred

Responsibilities: 

Answers patient information line and gives appropriate information,

Anticipates and resolves problems effectively,

Demonstrates knowledge of switchboard and paging system,

Insures a timely response and adequate screening of incoming calls with appropriate referral to specific Hospital departments,

Initiates communication codes for emergency situations such as Cardiac Arrest Code, Disaster Trauma, fire codes and as required,

Keeps accurate and current on-call schedules for IV Team, Respiratory, Anesthesia Residents or others,

Maintains alpha file of attending physicians office and home telephone numbers,

Maintains on-call service for contact with physicians and other hospital personnel outside regular working hours,

Uses conference plan for Administrative calls, fire and other emergencies as required,

Creates monthly working schedule and makes changes as appropriate,

Maintains attendance records,

Provides training support for new operators,

Exercises supervisory authority and independent judgment in directing employee labor,

Perform other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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