Fixed Operations Regional Manager

Job Title: Fixed Operations Regional Manager

Location: Everett, Washington (Must reside in or near Everett, WA)

Reports To: Service Director & Parts Director Employment

Type: Full-Time

About the Role

We are seeking an experienced and results-oriented Fixed Operations Regional Manager to lead our service and parts departments across multiple locations in Western Washington, including Seattle, Tacoma, Everett, Mount Vernon, and Bellingham.

This critical leadership role is responsible for driving operational excellence, financial performance, and a culture of accountability and customer satisfaction across the region. The ideal candidate brings deep dealership operations expertise, a data-driven mindset, and a proven ability to manage and scale performance across multiple service centers.

You will work closely with cross-functional teams to implement best practices, optimize efficiency, and ensure that each location meets or exceeds performance targets while delivering exceptional customer experience.

Key Responsibilities

• Regional Leadership: Direct and support fixed operations (service and parts) across all regional locations to ensure consistent execution of company standards and customer service excellence.

o Manage PSSR team for western WA

• Operational Excellence: Collaborate with Service and Parts Directors to develop, implement, and enforce Standard Operating Procedures (SOPs) that drive quality, compliance, and operational efficiency.

• Technology Adoption: Lead the deployment and adoption of digital platforms (e.g., True Video,Decisiv) to enhance transparency, customer engagement, and workflow efficiency.

• Customer Satisfaction: Serve as the point of escalation for complex customer issues, ensuring prompt resolution and long-term loyalty.

• Performance Monitoring: Track and analyze KPIs, including net income, labor efficiency, technician productivity, cycle times, and CSI scores to identify opportunities for improvement.

• Regional Communication: Host and lead weekly Fixed Operations performance calls for the Pacific Northwest region to align teams, share insights, and drive accountability.

• Cross Department Collaboration: Work with Bus Sales, Delivery, PSSR, and Sales teams to streamline operations, support growth initiatives, and ensure smooth bus delivery processes.

• Field Engagement: Conduct regular on-site visits to assess team performance, provide coaching and mentorship, and ensure SOP compliance across locations.

• Strategic Reporting: Deliver clear, data-driven reports and insights to senior leadership with actionable recommendations for continuous improvement.

Qualifications

• Location Requirement: Must reside in or near Everett, WA, with the ability to travel frequently within the region.

• Experience: Minimum 5 years in a leadership role within automotive fixed operations (Service Manager, Parts Manager, Fixed Ops Director, or equivalent).

• Multi-Location Management: Proven ability to lead and support operations across multiple dealership or service center locations.

• System Expertise: Strong working knowledge of Procede and Decisiv platforms.

• Leadership & Communication: Exceptional leadership, interpersonal, and communication skills with the ability to influence and align teams across departments.

• Analytical Mindset: Comfortable with performance data and KPIs; capable of turning analysis into action.

• Travel: Willingness and ability to travel throughout the assigned territory on a regular basis.

Compensation & Benefits

• Competitive base salary with performance-based incentive structure

• Company vehicle allowance and full travel reimbursement

• Comprehensive benefits package, including medical, dental, vision, and 401(k)

• Opportunities for career advancement within a high-performance, values-driven organization

Why Join Us?

We are a purpose-driven organization committed to operational excellence, innovation, and customer satisfaction. As a key regional leader, you’ll play a pivotal role in shaping the performance and growth of our fixed operations team across one of our most important markets.