What are the responsibilities and job description for the Physician Orders Management Specialist - Home Healthcare position at RVNAhealth?
We are currently seeking a detail-oriented, proactive Orders Management Specialist to join our Finance Operations team. This role is essential to maintaining regulatory compliance and ensuring timely, accurate processing of physician orders across multiple service lines.
The Orders Management Specialist is responsible for managing, tracking, and processing physician orders for RVNAhealth's home health, hospice, and chronic care programs. This individual ensures timely return of orders, maintains accurate documentation, and supports efficient communication between internal teams and physician offices.
Key Responsibilities
Workflow & Process Management
Process and fax Physician Orders daily to ensure regulatory compliance.
Track outstanding orders and follow up with physician offices according to established protocols.
Enroll physicians in Forcura Circle and maintain accurate records.
Communicate professionally and effectively with physicians, staff, and internal teams to ensure timely submission and return of signed orders.
Identify conflicting or incomplete information and work toward timely resolution.
Scan and upload documents to patient records as required.
Maintain compliance with all RVNAhealth policies and regulatory requirements, including Corporate Compliance, HIPAA, Medicare Conditions of Participation, state licensure rules, and Community Health Accreditation Program standards.
Participate in performance improvement initiatives and required meetings.
Experience & Qualifications
3-5 years of relevant work experience; familiarity with medical terminology required.
Strong proficiency in Microsoft Word and Excel; significant data entry experience within database systems and/or medical claims billing preferred.
Demonstrated ability to learn new software applications.
Strong communication skills-both written and verbal.
College degree preferred; high school diploma or equivalent accepted with relevant experience.
Ability to work independently, prioritize tasks, and manage multiple responsibilities.
Highly detail-oriented with strong problem-solving skills and the ability to meet deadlines.
Flexible team player with the ability to collaborate across departments.
Commitment to adhering to agency policies, procedures, and team-based processes.
Why RVNAhealth?
RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.
Benefits of Working at RVNAhealth
RVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer:
- Competitive compensation
- Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
- Paid time off
- Personal Wellness Days
- A supportive and employee-centric culture
- Comprehensive orientation
- Career path
- Ongoing educational, training and certification opportunities
- Wellness programs
RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.