What are the responsibilities and job description for the Front of House Manager position at Ruth's Chris Steak House - Chesterfield?
At Prime Hospitality Group, the guest experience starts the moment someone walks through the door. The Front of House Manager leads that experience at Ruth's Chris Steak House.
PHG’s Core Values
PHG’s Core Values are the foundation of our company. These values, which have been carefully selected, act as our path to success, and allow our company to provide you with a clear set of expectations for your employment.
DEMAND FOR EXCELLENCE ~ PASSION FOR HOSPITALITY ~ DESIRE TO WIN ~ UNWAVERING COMMITMENT ~ HUNGER TO GROW
Your Impact
Under the direction of the General Manager, the Front of House Manager provides day-to-day assistance and support to the front of house management team by assisting with the day-to day operations of the restaurant and maintaining the highest equality of service standards, plate presentation, cleanliness, sanitation, and safety.
Your Responsibilities
- Ensure completion of all front-of-house cleaning, maintenance, housekeeping, and side work duties according to checklist.
- Exercise good judgment and decision-making in all operational matters.
- Ensure restaurant compliance with federal, state, and local laws, regulations, and codes, emphasizing safety, sanitation, and security awareness.
- Maintain a professional demeanor and appearance, setting an example for team members by following company and RCSH operating guidelines.
- Participate in ongoing training to develop management skills necessary for managing front-of-house team members.
- Exhibit a strong understanding and passion for wine notes and pairings.
- Manage, monitor and count beverage inventory including the wine lockers and manage all reports related to inventory counts.
- Support the GM in scheduling the front of house staff when necessary.
- Participate in front-of-house staff meetings to provide continuous training and development in service, suggestive selling, liquor sales, safety, security, and sanitation.
- Conduct weekly and/or monthly inventory counts and monitor inventory levels to ensure sufficient supplies for daily operations.
- Assist with pre-shift line-up meetings and opening/closing duties as directed by the Manager.
Your Skills/Experience
- Strong leadership and decision-making abilities.
- Proven experience managing a team.
- Knowledge and education on wine.
- Knowledge of federal, state, and local laws and regulations related to restaurant operations.
- Excellent communication and interpersonal skills.
- Experience in training and developing team members.
- Organizational skills and attention to detail in inventory management.
- Ability to multitask and work collaboratively with staff and management team.
About PHG
Established in 2017, Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand with twelve current locations. In recent years, we have expanded to additional food and beverage concepts as well as into hotel hospitality space, creating a thriving collection of exciting service-oriented brands.
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.
Our Perks and Benefits
PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit primehg.com.
Work Authorization Requirements
Authorized to work in the United States of America.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment.
Affirmative Action / EEO Statement
PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.