Front of the House Manager

SUMMARY: Primary responsibilities include all Front-of-House operations during events held at the Purser Center.  Duties will include, but are not limited to: patron services, concessions, guiding volunteer ushers, maintaining the cleanliness, safety, and professional appearance of the House, and communicating with the Purser Center Technical Director to effectively and efficiently host a show.  The Front of House Manager is responsible for ensuring that guests have a safe, relaxed, and pleasant experience at the Purser Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned.

• Maintain a professional attitude and image to assure the highest level of customer service to clients and guests of the Purser Center.
• Able to be diplomatic and take into consideration diverse populations who visit the Purser Center.
• Manage several responsibilities at once.
•  Willing and able to work non-traditional hours including nights, weekend and 12 hour shifts.
• Ensure the safety and well-being of patrons and respond effectively during emergencies.
• Oversee ushers (volunteer or paid), Logan custodial, contracted security, caterers, and other vendors to ensure that Logan University rules and standards are being upheld.  
• Diplomatically enforce Logan University rules with clients and guests, ensuring a pleasant experience for all guests.
• Coordinate with the Logan Security Guard to resolve any campus issues created by Purser Center guests.
• Coordinate performance pre-show, show, and post-show activities with Purser Center Technical Director.
• For each event worked, compile information necessary to complete the report for the Executive Director of Brand Experience.
• Ability to perform routine office tasks such as filing, organizing, mailing, and computer work with accuracy, efficiency, and attention to detail.

COMPETENCIES: To perform the job successfully, an individual must be service-oriented, a natural leader, able navigate difficult situations, thrive in stressful situations, have an innate attention to detail, and be thorough in reviewing their own work.  Must have strong and clear communication skills and be able to give and welcome feedback.  Must be able to balance team and individual responsibilities and be willing to ask for and offer help when needed.   Must treat others with respect and consideration regardless of their status or position.  Must be consistently at work on time and complete work in a timely manner. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor’s degree preferred; minimum of 2 years related experience and/or training; or equivalent combination of education and experience.  Ability to write, read, and comprehend complex instructions, detailed correspondence, and memos.   Ability to effectively present information in one-on-one, small, and large group situations to customers, clients, and other employees of the organization.  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with situations involving several concrete variables in standardized situations.  Ability to manage details, time, and work effectively both independently and in group situations.  Ability to address complex issues utilizing a clear and thoughtful manner, and to come to a resolution quickly and without jeopardizing the event or relationships involved.

Certificates, Licenses, and Registrations:  Driver’s License

Computer Skills: To perform this job successfully, an individual should have knowledge of spreadsheet software, word processing software, and the ability to quickly learn calendar and diagramming software.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use a computer, and stand and walk to file papers. Must talk and hear to work with students, staff, faculty, administration, clients, vendors, and others.  The employee is regularly required to use hands and fingers and reach with hands to work on a computer and to handle paperwork.  Must lift items up to 50 pounds and be able to stand for long periods of time, both stationary and in movement.  Specific vision abilities required by this job include close vision to work on a computer.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to normal indoor office conditions and outside weather conditions.  The noise level in the work environment is usually moderate, but will vary depending on each event, such as events involving music.

NOTE:  This job description in no way states or implies that these are the only duties to be performed.  The employee will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days at all locations, and to work with administration in the attainment of the College’s missions and goals.