Onboarding Specialist

Title: Onboarding Specialist

Duration: 6 Months with potential extension/FTE based on the business needs

Location & Schedule: Onsite in Minneapolis, MN

Pay: $24 - $26

Key Responsibilities

• Manage the end-to-end onboarding process from pre-employment through post-hire, ensuring a seamless and well-supported experience for new hires and hiring managers
• Oversee daily Form I-9 operations, including review of Section 1 and Section 2, monitoring for missing or overdue items, conducting reverifications, and ensuring compliance with federal regulations and timelines
• Maintain and manage a high-volume caseload within a Case Management System, responding to inquiries and completing tasks in alignment with defined Service Level Agreements (SLAs)
• Identify, troubleshoot, and escalate complex issues involving candidates, employees, managers, HR partners, and external vendors as appropriate
• Apply in-depth knowledge of company policies, onboarding procedures, employment eligibility regulations, and risk-based compliance practices
• Support internal audits, documentation reviews, and ongoing compliance monitoring initiatives
• Ensure strict confidentiality and secure handling of sensitive employee and organizational information
• Utilize HR systems such as Workday and ServiceNow to manage onboarding workflows, I-9 processing, and case documentation
• Deliver a high-quality customer experience through clear, accurate, and proactive communication across all stages of onboarding

Qualifications:

• 1–3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment
• Working knowledge of Form I-9 processes, including Section 1, Section 2, reverifications, and employment eligibility requirements
• Hands-on experience with HRIS platforms such as Workday, ServiceNow, or similar systems
• Strong attention to detail with a high level of accuracy in handling sensitive and confidential information
• Proven ability to manage multiple priorities and caseloads while meeting established SLAs
• Excellent communication, customer service, and problem-solving skills
• Ability to apply a risk-based approach to decision-making and issue resolution
• Proficiency in Microsoft Office and comfort navigating digital tools and workflow systems

Benefits Disclosure:

• “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”