What are the responsibilities and job description for the Member Services Associate position at Russell Tobin?
Job Title: Member Advocate
Location: Lehi, UT
Hybrid: On-site Monday/Tuesday, remote the rest of the week
Job Type: 3 Months (Possibility of being Permanent)
Pay Rate: 19.35/hr on W2
Shift: 30 hours/Week
- Training Hours: 10-3 pm MST
- After training house: 30 hours a week between 9-4 (to be assigned at offer)
Benefits: $500 completion bonus upon succesfully finishing your contract
JOB RESPONSIBILITIES:
- Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support.
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate an office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting to a Team Lead, this will be an essential role to our client.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Salary : $19