Human Resources Operations Specialist

Our client, a leading global organization, is seeking an experienced HR Operations Specialist – Tier 2/Tier 3 (Workday & ServiceNow).

Apply today for consideration!

Title: HR Operations Specialist – Tier 2/Tier 3 (Workday & ServiceNow)

Location: West Palm Beach, FL (Hybrid – Minimum 3 Days Onsite)

Duration: 1 Year Contract

Pay Range: $19-24/hr. on W2

Job Description:

• Support U.S. HR Operations through high-volume Workday Core HCM transaction processing, ServiceNow case management, and Tier 2/Tier 3 employee support.
• Execute employee lifecycle transactions, resolve complex HR operational issues, and investigate escalated employee cases through resolution.
• Ensure accuracy, completeness, and integrity of employee data across Workday and ServiceNow.
• Support core HR, compensation, benefits, organizational changes, and employee lifecycle processes.
• Partner with Compensation, Benefits, Payroll, HR Technology, HR Business Partners, and other stakeholders to resolve complex operational issues.
• Participate in process improvement, UAT, production validation, system enhancements, and operational readiness activities.
• Ideal candidates will have 5 years of HR Operations experience, strong hands-on Workday Core HCM experience, and the ability to independently manage complex HR operational cases.

Job Functions:

• Execute high-volume Workday Core HCM transactions supporting the employee lifecycle.
• Process employee data updates, employment changes, job changes, organizational assignments, and other HR transactions.
• Process compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities.
• Maintain organizational data within Workday, including supervisory organization and organizational structure changes.
• Perform quality reviews and validation of Workday transactions to ensure data accuracy, compliance, and successful completion.
• Manage Tier 2, Tier 3, and Premier HR Operations cases through ServiceNow HR Service Delivery (HRSD).
• Investigate and resolve complex employee inquiries and HR operational issues requiring research, analysis, and cross-functional coordination.
• Perform root cause analysis to identify process, data, system, or integration issues and recommend corrective actions.
• Investigate transaction exceptions, employee data discrepancies, integration issues, and other operational problems.
• Partner with HR Technology, Payroll, Compensation, Benefits, HR Business Partners, and other stakeholders to drive issue resolution.
• Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational deployments.
• Identify opportunities to improve HR processes, increase efficiency, reduce manual effort, and enhance employee experience.
• Maintain SOPs, knowledge articles, process documentation, and other operational materials.
• Support HR Operations projects, process improvement initiatives, and organizational change activities.
• Ensure compliance with established policies, data privacy requirements, internal controls, and applicable regulations.

Skills/Abilities:

• Strong analytical, problem-solving, investigation, and troubleshooting skills.
• Excellent attention to detail with a strong focus on employee data accuracy.
• Strong understanding of HR Operations, employee lifecycle processes, and Workday Core HCM.
• Hands-on experience processing Workday employee lifecycle transactions and business processes.
• Experience supporting compensation-related HR transactions and employee data management.
• Experience managing employee cases through ServiceNow HRSD or a comparable HR case management platform.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.
• Ability to independently investigate complex HR issues and drive resolution.
• Ability to manage multiple priorities while meeting service-level commitments.
• Ability to collaborate effectively across multiple HR functions.
• Ability to work effectively in a fast-paced operational environment.
• Workday Core HCM transaction processing experience is required.
• ServiceNow HRSD or comparable HR case management experience is required.
• UAT, production validation, system enhancement, and HR technology deployment experience is preferred.

Experience:

• 5 years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Experience processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting employee data updates, organizational changes, and employee lifecycle transactions.
• Experience managing employee cases using ServiceNow HRSD or a comparable HR case management platform.
• Experience supporting compensation-related transactions, including salary changes, incentive payments, and corrections.
• Experience investigating and resolving complex HR operational issues and escalated employee cases.
• Experience performing root cause analysis and resolving process, data, system, or integration issues.
• Tier 2/Tier 3 HR Operations experience preferred.
• U.S. HR Operations experience within a large or complex organization preferred.
• Experience partnering with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners preferred.
• Experience participating in Workday testing, UAT, production releases, or operational deployments preferred.
• Experience supporting continuous improvement, process optimization, and operational excellence initiatives preferred.
• Experience creating and maintaining SOPs, knowledge articles, and HR process documentation preferred.
• Ability to work onsite in West Palm Beach, FL a minimum of 3 days per week required.
• Ability to work within the Eastern Time Zone required.

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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

Equal Employment Opportunity

[Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

[Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.