Customer Support Specialist

Job description

Company Description/Details:

Are you ready to join a Fortune 500 global financial services firm where accuracy, client care, and operational excellence drive everything we do? Do you excel under pressure, communicate with clarity, and thrive when details matter? If so, you’ll be a perfect fit for an open contract position we are hiring for!

Join a premier global financial institution renowned for its unwavering commitment to integrity, client-centric solutions, and operational excellence. With a legacy spanning decades, this firm is actively hiring a Customer Support Specialist to join its team in Columbus, Ohio.

Important Details:

• 6-month contract (Temp to Perm Goal)
• Columbus, Ohio (on-site)
• $19.17/Hour Pay
• PTO, 401K retirement savings, healthcare coverage, supplemental coverage

Responsibilities Include:

• Responding to client inquiries via phone with professionalism and accuracy, assisting with a wide range of brokerage-related questions, including account details, transactions, and general financial services, while ensuring all responses align with internal quality and compliance standards.
• Supporting clients with digital platforms, providing guidance and troubleshooting for the brokerage’s online portal and mobile app—resolving login issues, navigating features, and ensuring a smooth digital experience.
• Assisting with Brokerage Cash Management services, including debit cards, check-writing, and funds transfers—ensuring clients understand and can effectively use the full suite of cash management tools available to them.
• Consistently meeting performance goals such as call quality, response time, and customer satisfaction, while escalating complex issues when necessary and maintaining a strong commitment to delivering a world-class client experience.

Qualifications:

• Degree in Finance, Accounting, Business, or related field
• Ability to thrive in a fast-paced, team-oriented environment
• Strong multitasking skills and adaptability in a dynamic financial service center

Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.