Customer Support Representative(Recent Grad needed)

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in South Jordan UT

Pay Rate: $21.99/hr.

Work Schedule:

• 4-5 weeks of fully remote training

• 5 days per week in-office after training

• After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote

Requirement: Recent Graduates needed

Responsibilities:

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.

• Assist clients with Brokerage Cash Management products and services.

• Support customers with online account access, website navigation, and mobile app usage.

• Handle general account inquiries, financial questions, and service-related requests.

• Maintain high service standards and achieve performance goals in a fast-paced environment.

• Collaborate with team members and adapt quickly to process or system changes.

Requirements:

• College degree or previous contact center experience.

• Strong communication and customer service skills.

• Ability to multitask while maintaining accuracy and attention to detail.

• Comfortable working in a dynamic, team-oriented financial services environment.

• Ability to learn new systems, processes, and financial products quickly.

For workers in the United States, Russell Tobin and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.