Program Operations Manager

Location Detail: Rushford Transitional Housin (10169)

Shift Detail: Managers primarily work 1st shift, and on some occassions may need to flex their schedule to meet with staff for supervision on other shifts

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Rushford Center, one of Connecticut’s leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Summary

The Program Operations Manager provides front line program leadership and ensures compliance with applicable regulatory requirements and organizational policies and procedures. Is responsible for achieving program goals and managing ongoing fidelity, ensuring the implementation of best practices, and managing employees’ performance in alignment with job responsibilities, H3W Leadership behaviors, and HHC Core Values.

Job Responsibilities

• Analyzes program needs and develops recommended meaningful goals and objectives that align with organizational strategy. Communicates goals and objectives to staff and monitors staff progress in accomplishing goals, providing coaching, support and performance management.
• Identify needs and provide opportunities for ongoing staff development. Collaborate with supervisor to identify self-learning needs and seek out resources or instruction opportunities to meet those needs.
• Create a cohesive team environment that embodies the core values of integrity, caring, excellence, and safety.
• Work closely with outside agencies to ensure excellent communication and teamwork between Rushford and our internal and external partners.
• Leads quality/performance improvement initiatives, leads staff meetings, and interactions with internal and external teams to accomplish program goals.
• Ensures a consistent climate of respect for internal and external clients and individuals associated with the program.
• Ensures that all internal policies and external regulatory standards are being met on a consistent basis.
• Work closely with the Clinical Director to ensure that all services offered are meeting fidelity standards and all issues are resolved quickly and professionally.
• Advocate on behalf of clients to resolve concerns related to case management, intake, discharge, environmental/agency needs and developmentally appropriate services with collateral contacts.
• Perform other related duties as required including providing crisis intervention when needed.

Qualifications

• Associate's Degree
• Bachelor's Degree in Behavioral Health or Related Field preferred
• 3 years' program-related experience with evidence of management (from any field)

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical, dental, and vision benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including paid holidays
• Higher Education Partnerships with select universities and colleges.
• Tuition reimbursement. HHC provides the maximum benefit allowed by the IRS to cover educational expenses with no additional tax burden for you.
• Success Sharing Program
• Leadership growth opportunities and trainings
• Commitment to diversity, equity, and inclusion
• Additional voluntary benefits as well as employee discount programs
• Flexible schedule
• In addition to our generous and competitive salary and benefits package, this location is approved for the HRSA Federal Loan Forgiveness program

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.