Benefits Navigator - WA Cares (Pullman, WA)

We’re pleased to announce an opportunity for the position of Benefits Navigator – WA Cares within the Senior & Independent Living Services Department.

Location: Pullman, WA

Status: Full-Time

Offered Wage Range: $21.65- $23.42 per/hr.

Full Wage Range: $21.65 - $57.73 per/hr. (Represents the low and high end of the total salary range for this position.

Click Here for full job posting and application.

Position Summary
Provides in-person and phone assistance with enrollments into the WA Cares, Community Living Connections, and other benefits identified by our funders and/or available programs as applicable. Participate in direct community and client support and activities related to WA Cares and Community Living Connections by providing assessments, referrals, and follow-up.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• Eleven paid holidays per year

Essential Job Functions

• Client assistance through telephone, walk-in or email for intake, providing navigation assistance.
• Generating client account, completing screening for program eligibility, performing assessments and applications, assistance with platform setup.
• Schedule and perform in-home assessment, following safety protocols.
• Refers to provider network options for service delivery.
• Ensures all client records are accurately maintained in GetCare, by following the documentation policies and network standards in real time to document client process information and referrals given.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Education & Experience

Four years of paid, full-time, on-the-job social service experience in providing case management or long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent

Or

Two years of paid, full-time, on-the-job social service experience and at least two years of

college-level courses in a relevant field.

Or

One year of paid, full-time, on-the-job social service experience and a Bachelor’s degree in

social services, behavioral or health sciences.

Required Certifications & Licenses

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Successful completion of a criminal history background check.
• To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.