What are the responsibilities and job description for the Member Accounts Representative position at Rural Electric Convenience Cooperative?
Job description
Rural Electric Convenience Cooperative has an exciting opportunity for a Member Accounts Representative based in our Auburn, Illinois office. The Member Accounts Representative plays a vital role in ensuring members of the Cooperative receive exceptional service. Serving as the first point of contact, this position is committed to delivering a positive member experience through direct interaction with members to address their needs, resolve inquiries and offer information related to programs and services. If your skills and experience are a match for the position described below, we'd love to hear from you.
Qualifications
- A minimum of five (5) years’ prior experience in an office or business setting is required. Activities of previous positions should have included work similar to the responsibilities listed below and include regular contact with people outside of the organization.
- Proficiency level in MS Office applications (specifically Windows, Word, Excel, and Outlook)
- Willingness to participate in a team environment
- Excellent verbal and written communication
- Must be able to pass a criminal background check and drug screening
- Must live within a 30-mile radius of HQ
Key Responsibilities
Financial Processing & Collections
Payment Processing: Receive and process all forms of payments; carefully verify amounts against stubs and balance the cash drawer daily. Utilize check scanning equipment and prepare necessary deposits. Handle electronic funds transfers (EFT) by coordinating bank transmissions and uploading payments to member accounts.
Delinquency Management: Maintain thorough knowledge of collections, payment arrangements and disconnects for non-payment of bills, according to policy. Review cutoff reports, prepare collection notices, and process reminder calls to members prior to disconnection.
Specialized Billing: Set up budget billing accounts, issue invoices for new construction/service upgrades, prepare Miscellaneous Receivables for merchandise, and manage final billings against security deposits.
Member Services & Records Coordination
Member Support: Answer incoming calls promptly and courteously, address general billing or program questions (e.g., dual meter applications, payment methods), and direct complex inquiries to appropriate personnel.
Service Orders: Process new applications for service, coordinate requests for service changes, and issue corresponding service orders to field personnel.
Record Keeping: Maintain up-to-date capital credit files, file general correspondence, and prepare monthly reports regarding account activities.
Administrative Operations: Sort/distribute incoming mail, process outgoing mail, and manage office supply inventory.
Qualifications & Skills
Experience: Previous experience in cash handling, billing, utility collections, or customer service environments highly preferred.
Technical Skills: Proficiency with computers, calculators, copiers, and scanners. Ability to learn proprietary utility software. Possess a strong attention to detail.
Communication: Verbal and written communication skills with handling sensitive financial conversations with professionalism.
Adaptability: Ability to cross-train, fill in for other office personnel as needed, and interpret Cooperative rates, policies, and procedures clearly to members.
About Our Company
RECC is a member-owned electric utility and provides electricity to 6,000 accounts and maintains over 1,383 miles of line in parts of five counties.
Please e-mail a resume and three references (PDF) by October 26, 2026, to:
recc@recc.coop
RECC Member Accounts Representative Position
Attention: Aubrie Megginson
This institution is an equal opportunity provider and employer
Job Type: Full-time
Work Location: In person
Benefits
- Pay $45-55k per year
- Company-sponsored insurance (medical, dental, vision, life, and disability insurance is provided)
- Flexible spending accounts
- Defined benefit pension, 401k with company match
- Paid time off
- Educational assistance
- On-the-job training
- Parental leave
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000