Banquet Set-up Crew

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the resort. Banquet set-up crew are responsible for positive guest interactions while serving guests in a friendly and efficient manner.

Banquet Set-up crew will follow through with the proper and timely set-up and execution of banquet events; including but not limited to weddings, award ceremonies, conferences, cocktail receptions, and different types of meals. Set up includes tables, chairs, stages, dance floors and audio-visual equipment. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.

General Responsibilities

• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure rooms are set as contracted. Confirm and set up A/V equipment needs to contract for the event.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.
• Be in communication with banquet management staff regarding any special needs.
• Assist in ensuring that the events are on time. Adjust as needed and relay that information to the Banquet Manager on duty.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Ensure there is proper back up if any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all venue areas of the Running Y Resort.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for the next event contract if it is within one day of previous event.
• Update inventory of all Conference Center equipment monthly and store in their appropriate areas.
• Work with Banquet and Sales Staff to transport any and all items needed for an outdoor event on the resort property one to two days in advance.
• Provide all group guests with a lasting experience of the resort with intent for return business.

· Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.

• Assist Banquet Staff with events and food and beverage services; including, but not limited to, serving tables, clearing plates, running food to and from buffet lines, etc.

· Delivering Alcoholic and Non-alcoholic drinks for service to your guests table.

· Properly open and pour wine at the tableside.

· Performing basic cleaning tasks as needed or directed by Banquet Manager on duty.

· Greet all guests and owners warmly with an appropriate greeting.

· Adhere to grooming and appearance standards consistently.

· Understands and can communicate products and services available at the resort.

· Demonstrates S.E.E. (Smile, Eye Contact, Engage) daily.

· Comply with all policies and procedures set forth by the property Employee Handbook.

· Perform all other duties as assigned.

Job Qualifications

Education:

· High school diploma or equivalent preferred.

Experience/Skills:

• Ability to perform the physical requirements of position.

· 1 year Banquet or Serving Experience preferred.

· Excellent oral communication skills required.

· Positive interpersonal skills required.

· Must speak English fluently and be able to write in basic English.

· Ability to lift heavy objects of 25-50 lbs.

FLSA Information

Management Activities

· None

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Banquet Server you will be expected to work with guests and visitors to ensure satisfaction. A Banquet Server may need to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

· Ability to speak and hear

· Close and distance vision

· Identify and distinguish colors

· Frequent walking and standing

· Will walk and stand for continuous periods of time

· Frequently lifts/carries up to 25 lbs

· Occasionally lifts/carries up to 50 lbs

Working Conditions

· May be indoor or outdoor setting

· Varied weather conditions are expected

· Varying schedule to include evenings, holidays and extended hours as business dictates.